Kroger Pharmacy — Local services in Greenwood

This is the WORST pharmacy I have ever dealt with in 28 years of my life. My son has been home from the NICU for five months, and since then we have had problem after problem with our prescriptions not being filled, or they are out of something and don't let anyone know until we come to pick it up (after we have received text messages to come get it on their automated system.) I just got home and yet again I have nothing to show from my trip up there. I was told that they had an issue with my insurance (which is fine, we have ran into this before, they call me to let me know, I call the doctor and we get it resolved) but not this time. I was not informed there was an issue, so my infant son has to be without one of his meds. The lack of compassion I received from the pharmacist (not the tech, she was trying her best to help get it resolved) is unacceptable. We have spoken to supervisors, received gift cards, had points added to our Kroger card almost every visit because NOTHING ever goes the way it's supposed to over there. if it were just me, I'd be a little more understanding, but when it comes to the health of my micro preemie son, I'm at wits end. Do not under any circumstances use this place. It's a mess and no one there knows what...

Kroger's pharmacies can't even be called a joke, there isn't anything funny about how absolute trash they are, this particular one even more so. The pharmacy technicians here will flat out lie to you; Refills that are awaiting pickup are unfilled, called in prescriptions and was told they will be ready that same day by 5pm and go to pick it up the following day only to be told by the pharmacy tech that one of the prescriptions is on back order along with the other, then they go to check and find out they have one of them and to give them 20 minutes to fill it. I admit, at least that part isn't completely unreasonable except for the fact that it should've been filled 24 hours prior. Should've been informed while on the phone that the other was on back order. Moving my families prescriptions to another pharmacy, I'm done with this one. Months and months of dealing with this, this isn't just a knee jerk reaction to one had experience. This pharmacy...

I hate being a Karen but this is really out of hand. Nearly every time I have to pick up a prescription, there’s a problem. And I get talked to like I am the one who has it wrong and talked down to. I’ve had to call my doctors office’s multiple times and hand them to phone so they can hear from them directly that my prescription actually exists and was sent over, among multiple other problems they’ve had with me. I’ve never dealt with this at any other pharmacy I have used. I have chronic illnesses and unfortunately have many medications I have to regularly pick up, I understand staffing issues but it’s not like I want to be sick and need to use their services so a little grave would be appreciated. I also work a customer facing job and I’d never talk to customers like I am...