Johnson's Hardware Rental and Repair — Local services in Groton

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware Rental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn’t covered.

About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn’t covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise.

Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup.

When I arrived, I was blindsided — they told me the repair wasn’t covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered — nothing about the warranty status or potential costs.

To make matters worse, when I expressed my frustration, Gene’s response was shockingly unprofessional. He told me he didn’t care if I left a bad review because they have "thousands of customers."

I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for...

I have been going to Johnson’s Hardware for 25 years. I went to get my mower blade sharpened, and was told it was brittle and needed to be replaced for safety. (blade not in stock). I came back and purchased blade. The blade I was sold caused my mower to jump and bounce around! I returned with the blade and had my money refunded and asked for my old blade back. The blade I was given was too large and rubbed the mower deck. I called back immediately and was told I was wrong! I asked for a manager and was told they were not available and someone would call back. (I had to pay for my weekly mowing) )! No one called back! I have called daily for 5 days. (old and stubborn) no satisfaction or help. Today I spoke to Gene who told me to get the serial number which I did. I returned the old incorrect blade that was supposed to be mine, purchased the blade and after a week and a half I am in business. I am disappointed in Johnson’s Hardware, nobody cares, nobody...

My very old Snowblower stopped working during the last snowstorm. After doing some research I almost spent $799 on a smaller snowblower I almost gave up on mines figured it was too old and then I remembered Johnson’s had a rental and repairs department. I called them day after a storm Gentleman answered said bring it in…. I was a bit skeptical because my mower was old but I gave it a shot anyway. I pull up to the side of there drop off location and saw about 20 Snowblowers outside all waiting to be repaired. I thought I’d never see mines again lol… 2 days later I get a call “ALL SET” Started on first pull New belts New sliders New bolts New spark plug Air in tires Oil changed Every bolt tighten Everything greased Excellent service Excellent staff Straight forward no beating around the bush Great price and they even dropped it off at my home because I was busy at work all week…..Thank you...