KyDeco — Local services in Hackensack

Kydeco sold me a sofa that arrived damaged (rusted legs, broken corner, stuffing exposed, dirt underneath). The damages were not shown on the pictures nor the description. After it arrived with so many defects, they say it could be damage during the delivery and it is customer’s responsibility for that damage. They initially offered a full refund and told me I could keep the item due to the damage but I have to sign a letter to waive my rights to file a complaint to BBB. I declined because this is illegal and disrespectful/downgrading. They later revoked the offer and insisted on full refund and they pick up the item. I agreed on pick up on Monday, they did not respond at all, after I responded to the pick up window. The defect sofa has been in my room, taking up my space, time and energy. The tone in communication was dismissive and at times unprofessional. I spent hours documenting everything and trying to resolve this respectfully. I’m not looking to harm the company, but this was not a fair or respectful experience for a paying customer.

After I posted my review, KyDeco called me and repeatedly pressured me to change or remove my feedback. When I declined, I was told I was being “disrespectful.” They failed to pick up the damaged item at the agreed time, ignored my emails, and showed no apology for the inconvenience caused. This experience has been highly disappointing. I would not recommend using...

I originally started searching for a couch on FB Marketplace and came across KyDeco that way. They had a great selection and very reasonable prices, included in home delivery. The sales rep was with me every step of the way after my initial inquiry. This was important as there are no shortages of scams via FB. The rep was able to quickly answer all my questions and was even able to jump on a WhatsApp video call to show me the actual product and answer questions about payment and delivery. They were able to arrange shipping the very next day after I paid and the delivery went well. I live in an older apartment so it was tricky making the twist and turns but they brought all necessary equipment to get it done. I imagine a move into a modern amenity building would be...

Absolutely thrilled with my purchase from Kydeco! From start to finish, the experience was top-notch. The delivery was seamless—on time, professional, and the couch was carefully placed exactly where I wanted it. The couch itself is beyond comfortable, truly the most supportive and cozy seating I've ever experienced. It's also spotless, showing how much care went into its quality and cleanliness. After comparing prices for miles around, I can confidently say Kydeco offered the best deal by far. I couldn’t be happier with my new couch and highly recommend this company to anyone looking for comfort, great service, and...