MARTIN'S — Local services in Hagerstown

It’s a shame because I really like Martins in general but had a very bad experience with an assistant manager who claimed to be the manager. I spoke to her in the store and she was completely and repulsively rude, I also called the store to compliment a store employee and wouldn’t you know it I got the same assistant manager, again very rude and could care less that the employee was being complimented, just utterly rude. Called and spoke to the GM about an issue and also on this matter, was promised He would call back on a specific date, it never happened, I eventually reached out to him only to hear the excuse “ I lost your number”, not very professional. In summary if you ask for a hand basket because you are in a wheelchair you are going to get a nasty reply from the assistant manager, other store employees will give you different answers including the store manager, and don’t call to compliment an employee apparently that is frowned upon keeping in mind that the store manager really does not care because he will not get back to you as promised. I would recommend going elsewhere such as Walmart in Hagerstown or Waynesboro, there is also Weis Markets, Lidl, and Save A Lot in Hagerstown. As I earlier stated I like Martins in general but when you are let down by the manager and are talked down to in an incredibly nasty manner by the assistant manager and you get an attitude from the same assistant manager while trying to compliment an employee it kinda turns you off on Martins. Obviously the assistant manager feels her behavior is acceptable and the only way she could feel that it is acceptable is that it must be tolerated by her manager, not to mention all the misinformation you receive from all the different employees and management regarding hand baskets is frustrating, to actually have a manager who says to you” I don’t know what the corporate policy is on hand baskets” is mind boggling, I thought to myself aren’t you the store manager?, such a shame. Again save yourself the burden of shopping at Martins, there are a multitude of stores close by that will appreciate and value your business and it will show in their customer service, knowledge and...

EDIT 11/14/21. After speaking with the GM and a revisit by my husband - the store was completely clean- especially the produce isle.:) Management staff were smiling, friendly, and attentive.The cashiers are ALWAYS pleasant and helpful. As are the cart clerks. I feel assured that they are doing their best to provide us, quality food, decent customer service, and make folk feel welcome in this store.

11/21 This particular Martin’s has a whole isle of old bread. Not sure if it’s being sorted properly or stored properly but every time I buy bread it’s near the expiration date already and crummy. Meat looks very bad as well, particularly the steaks. The produce- corn and greens especially are near decomposition. Customer service from cashiers and cart clerks is top notch, but management staff are rude and very unprofessional, usually chatting up a storm, unwilling to help, stops cashier from ringing items to discuss personal issues, are reasons why I don’t shop...

Why do I have to install an app in order to get a descent price at your store? It is MY phone I do not want your junk on my phone. The fact I choose your store to spend my money should be incentive enough for you to give everyone a descent price. The next time you need a police to help you keep in mind they may not have time to help you because they are wasting their time putting your app on their phone then playing your stupid games to save their hard earned money. Next time you have a medical emergency remember the same. Next time a child needs a few extra minutes of their teachers time because they are being hurt by a parent. They can't to busy playing your stupid games. I am going to boycott this store until this whole digital coupon thing comes to an end. I encourage everyone else to...