The Club at Haines City — Local services in Haines City

A friend recommended The Club @ Haines City when moving my mother-in-law from Texas to be near us. Having zero experience with nursing/assisted living, I had no idea what to expect. The facility was in the middle of a complete overhaul. The then manager was very helpful & able to take our mom immediately. The most amazing part, she was able to bring her fur babies, which was more than we hoped & put her at ease. The level of care she needed when moving in was very low but the peace of mind that she had help 24/7 was amazing! I visited almost daily & had direct experience with almost every staff member & resident over the last 8 months. The residents were loving, kind, & enveloped her into the community immediately. I was most impressed with the staff who became as close as family & were an extreme help as her health declined. Much has changed over our time there and only for the better! The meals were originally not great, however, taking the residents input it has improved 100% & is now very good. The new manager & health director have done an incredible job bringing the team together to improving the care & cohesiveness of the facility. I can’t express enough how incredible the community & staff of The Club @ Haines City have been to us!! The warmth and support have truly made a difference in our lives. We are so grateful to be a part of such an...

I took my mother out of here after two weeks. I was there to see her every day and took her to the bathroom as soon as I got there. She was always soaking wet and had a terrible odor. The last straw was finding her in soaking wet pants. Her socks were usually rolled down around her ankles and her legs were very swollen. She got one shower the entire time she was there. Some of the meals were not edible for older people with teeth issues. If they couldn’t manage the food they received no help cutting it up. It was just taken away if they didn’t eat. I filed a complaint with the state. I called to get her security deposit refunded and the second time I called the administrator hung up on me. Other residents told me they wished they had never gone there to live. Unless a resident is totally self care it is not the...

A Heartwarming Haven: The Club at Haines City Assisted Living

My recent visit to The Club at Haines City Assisted Living was most enjoyable. I facilitated a dementia training session and had the opportunity to witness the family-like atmosphere in this community. What struck me the most was how happy the residents are. One gentleman, George, wanted to participate in the training too, so the staff found a way to involve him and several other residents joined in. The Club at Haines City is a loving community. The dedication and compassion of the administrators, Chastity, Nicole, and Vicki, was evident. They lead with their hearts and are actively involved in the well-being and care of each resident.

I highly recommend touring this community to anyone seeking a nurturing, supportive for...