China Wok — Restaurant in Haines City

Can I give 0 stars ..?? Hustled out of my money for below average food… I was in town from Atlanta visiting family for Christmas. We ended up doing a last minute take out order from here because it was the only thing open. I called over the phone to ask questions, I told the lady we have 12 people to feed, how many people does a quart of chicken fried rice feed (so I knew how many to order)…? She tells me they can do a party tray of chicken fried rice it would cost $37.00 (party trays were not on the menu). I ask how many it would feed they tell me 1 party tray feeds 6. Through the whole time she was pushing me to order, and kept asking me if I’m ready to order … she was very PUSHY.

I hang up and discuss with my family what to order. When I call back 3 minutes later to order the party tray and she tells me it’s NOW $50.00 so the price jumped $13!!! She is very PUSHY on the phone for me to order again during this call, I ordered 2 trays of chicken and 1 try of rice to feed the 12 people. When we get home the chicken was 85% bread with hardly any chicken meat inside. Food was average at best.

One tray actually would have fed 12 people. For the 2 chicken trays and one rice tray it was $112!! I only needed 1 tray but she lead me to believe I needed 2 trays of chicken and one tray of rice based on how many people I told her I had.

So my total bill was $112 instead of the $37 (original price of the one tray I was told) it should have been had they not upsold me into 2 trays of chicken and one tray of rice.

In summary I was upsold $70 worth of food I didn’t need and tasted below average, and I trusted the lady to tell me...

We ordered take out from here Sept 2017 almost a $100.00 worth of food for our family of 7 we brought it home and it was horrible every single meal was awful, we called told them how bad it was and asked for a refund they said no and that there wasn’t anything they could do we even said we’d bring the food back to show that no one even ate but a bite of their meals because it was soooo gross no one could stomach it, their hot Chinese mustard was even a joke it was also very gross, it wasn’t even the right mustard it’s like they made their own out of Dijonor and put it into little containers, the crab Rangoon was also awful the whole experience was horrible every single food item was disgusting to make matters worse they wouldn’t do anything to rectify the situation not even a partial refund nothing at all! We don’t ever get to eat out this was a treat for the family after experiencing a bad week with the aftermath from the hurricane we couldn’t even enjoy a much needed meal. We had thrown it all away every single thing. Don’t go here you’ll be very very...

Employees and managers are extremely rude and disrespectful! I placed an order and drove to the location and I did not see it open and lights were off. I waited about 5 mins and ended up leaving to find food somewhere else I received a call and the lady said they were now open and I can pick up my order. I explained what happened and she began to yell at me and saying that it was my problem not theirs and that they were not cancelling my order and refunding my money. I washing up on multiple times and yelled at. The other male manager called me back and proceeded to disrespect me and talk to me as if I was stupid until finally telling me he will cancel the order and refund me my money. I explained that it was not needed for them to be unprofessional and rude and he kept giving me attitude and saying I said I would give you back your money didn’t I?!

I will be waiting for my refund and I will never give these disrespectful people my money or service. Their food isn’t even that good! I will be definitely finding a new and...