Grafe Chevrolet GMC — Local services in Hallettsville

RE: Grafe Chevrolet Service Department

On 12/21/22, I took my truck in for AC service. I told them the truck had leaked all the freon out and I needed to get it fixed. Grafe Service determined the compressor was leaking and needed replacement. The bill for that service was $1418.47.

On 3/28.23, I took my truck back in as the AC was not blowing any cold air again. The previous repair had not solved the problem of not providing cold air to the passenger compartment. Grafe Service found no leaks, but recharged the system. The truck had been driven 84 miles since the first repair. The bill for that service was $241.44.

On 5/4/23, I took my truck back in as the AC again was not blowing any cold air. Grafe Service determined the compressor was leaking at a joint in the main body of the compressor. The compressor was replaced, but since they had used a non-GM compressor on the last repair, only the part was covered, not the labor or the freon. The truck had been driven 62 miles since the previous service. The bill for that service was $426.68.

On 6/29/23, I took my truck back in as the AC again was not blowing any cold air. Grafe Service determined there was a leak at the service ports. The ports were replaced and the system recharged. The truck had been driven 30 miles since the previous service. The bill for that service was $340.39.

On 12/29/23, I am taking my truck to a different repair facility to see if they can fix my original problem in that the freon was leaking from the AC system. The truck has been driven 295 miles since the previous service.

$2,426,98 in repair costs (SO FAR) that never fixed the original problem of no cold air blowing from the AC system.

The Warranty Disclaimer statement on their invoices states parts and services are provided "as-is" with no warranties "express or implied" provided. Highly doubt I'll be going back to Grafe Service department any more as, in my case, they do not stand behind their work, will not be recommending them to anyone, and probably not going back there to buy any more new or used cars/trucks.

UPDATE: I took my truck to a Chevrolet dealer in Victoria, They found a leak at the shrader valve which had previously been replaced by Grafe. They replace the line attached to the valve, and recharged the system. They tested and found no leak. Hopefully this problem has now been resolved. There is no "Warranty Disclaimer" on the Victoria Dealer's receipt and the service representative said if the problem continues, bring it back and they will fix it and warrant their work. There is a local repair shop that I will be taking my cars/trucks to from now on for routine work and I will be taking the Chevrolet trucks to the dealer in Victoria for any...

I am extremely disappointed and dissatisfied with the service I received at Grafe Chevrolet. After bringing my vehicle in for repairs, it began experiencing further issues within one week. Upon inspection by an independent shop, it was determined that these problems were a result of faulty repair work conducted by Grafe Chevrolet.

Despite being assured by Grafe Chevrolet that they would rectify the situation, they took it upon themselves to replace the engine in my vehicle without obtaining any form of consent from me, neither written nor verbal. This unauthorized action is unacceptable and demonstrates a blatant disregard for customer communication and consent.

Despite my efforts to resolve the matter directly with Grafe Chevrolet and the issuance of a demand letter, they have failed to provide a satisfactory resolution or take responsibility for their actions. This lack of accountability and professionalism is deeply concerning.

I urge potential customers to exercise caution when dealing with Grafe Chevrolet, as their actions have caused significant financial and logistical inconvenience. Trust in their ability to provide reliable service has been severely undermined.

Overall, my experience with Grafe Chevrolet has been nothing short of disappointing. I hope that by sharing my experience, others can be spared from similar...

Purchased truck on 1-30-2025 with 2,698 miles. Dealership did tag,tax and title as part of purchase. I was contacted on 3-27-2025 that my plates had came in. I explained that I was working but would bring in the truck on 3-31-2025. I stated that that works great since I need my first oil change. When inquiring about getting my oil changed I was asked if I wanted to use my free first oil change now or when I get my first rotation as that would be included. I decided to use it now. While waiting, one of the lady's came out, informing me that according to her records the first oil change had already been used at 4000 miles. Which is impossible, due to the fact, I'm the only person that could have brought it in. I was very excited about the initial purchase of this vehicle and the service of this business but now I'm realizing that that was just to get someone to purchase from them. Very...