Kroger — Local services in Hamilton

If I could give 0 stars I would. The past few times, I have been unfortunate enough to get a cashier Amber. I try not to get in her checkout line, because she is rude. I called and spoke and asked to speak to a manager last month and some guy who mumbled and sounded no older than about 16 years old said he was the manager. I had to be transferred several times and held about about 1/2 hour just to get to a supervisor or manager. I questioned him asking him if I was really talking to a manager and he said "uh..yea..I wouldn't have answered the phone if I wasn't). I told him about the rude cashier and he didn't say anything except.."yea..uh..we have gotten a lot of complaints about her". And that's it! He clearly was not a manager or a supervisor. Most managers will apologize and that they will put the employee through further training or speak with them. Then unfortunately, a few weeks ago, I got her again because as usual this store never has enough cashiers. This was on a busy Friday morning and the lines were extremely long and cashiers were just sitting around in front of the customer service desk gossiping. Unfortunately I had to go back through her line again. She was just as rude as the first time, so apparently she wasn't talked to. If I treated customers the way she does, I would have been fired. So that day I actually went to a lady who said she was a supervisor or manager and told her about the rude cashier, and she just brushed me off and said "oh, sorry, I'll talk to her". Well, that didn't happen either because I went in with my case manager and there she was again. And as usual the place was packed and long lines with only two cashiers. This cashiers line was she shortest. My case manager was having a hard time with an e-coupon and I said maybe the cashier could help because it's been a while since I have used e-coupons. I did warn her that the cashier has been rude numerous times to me. I bagged both our groceries because the cashier didn't seem like she made any attempt to do it, and my case manager said "you were right about that cashier, she was rude". Since this Kroger obviously does not care about their customers I will contact the corporate office and give them the names of the "managers" I spoke to, and they really need to do something about getting more cashier's and this rude one. KROGER, LISTEN TO YOUR CUSTOMERS, SHAME ON YOU!! NO WONDER EVERYONE GOES...

This store is a smaller Kroger competing against Wal-Mart and Meijer nearby. Of the three, each have their ups and downs with sales and stock of items. There is always parking here. Everyone has their quirks and expectations- mine fall into cart placement, customer service, and, well, fellow customers(See below on my rants!).

It bothers me when only one side of the store has a cart corral, and this is that kind of store. Be sure to park on the right side! Oh, but not to worry, people who are too lazy to put their cart in the outdoor cart corrals will just leave them all over the parking lot. They tend to, you know, not stay where you dump them, and ram other cars. I usually take one or two and throw the extra in the far right side of the store where they are kept on my way in. (Can we get signs on these things to remind people not to be lazy jerks?)

Customer service has been great every time I've shopped here. My bigger complaint is this Kroger nor any Kroger I've been to has an express lane for the customer service counter. I swear every time I need something I take less than ONE minute(maybe a few to be generous), everyone else takes at least 10 minutes per person. What gives!?

Finally, the customers. I mean, look below. I've worked retail before, so I think this quote really captures the moment: "Oh, you're a customer? Please, enlighten me how to do my job." Just ask for a manager and voice your complaints. Done.

If only you could comment the comments:

@Cody Smallwood- Do you get to the Cloud district very often? Oh, what am I saying? Of course you don't.

@Ryan Sirois- So you're going to call corporate? You must know everything about retail.

@Omc Cristo- Really who looks at...

It’s amazing most of the time. Today I did have them forget items from my pick up order for the first time. I called and was told to either call when I came back were come inside. I chose to just come inside because I needed to pick up some things I forgot. I was a little put off by no other option being given. I feel that it would be common courtesy to offer to refund/deliver in case I could not have come all the way back. It was no problem for me though. I came and I went to the customer service and they told me to go pick the items off the shelf. Again, I do think more options should be offered. Especially when someone calls in and tells you exactly what they are missing. The person who spoke to me on the phone took notes so that they could get it together (I assumed). I mentioned that, just so they could make sure they weren’t also holding items for me all day. So I ended up just going and picking out the items, but it just didn’t feel like the best customer service. If I was given the option to just come in and get it myself I definitely would, I’m always a “I’ll just do it” person, but that shouldn’t be the only option offered. It’s not the customer‘s job to fix mistakes made by the business. So even though these are both options that I am OK with (coming back and getting it myself) if this was my place of business I would not be OK with an employee essentially not giving multiple options to the customer and just assuming that they will do it all themselves with no complaint. I’ll definitely give four stars for the fact that they have given me no cause to complain before, but if I was new to the location and I had another option I may not have chosen...