Marshalls & HomeGoods — Local services in Hampden Township

An honest review of this store.

There is zero, ZERO customer service experience in this store.

I came in at 8:54 p.m. for a job interview scheduled for 9 P.M. just for some part time work. There were 2 girls standing there vacuuming visually hating their jobs talking to each other.

I walked through them to get to the front cash register while neither of them acknowledged my presence. Given that it was so late, I thought that walking through them would be a pretty obvious signal...hey, someone is here late and it's almost closing time.

I stood there for 10 minutes waiting to see if a manager/assistant store manager would come but one worker walked behind the register and didn't even make eye contact with me.

Another woman and her son came down the aisle to go to check out and she didn't even say, "thank you for shopping, have a nice night..nothing."

Finally...I wanted to wait another 5 minutes and see if anyone would even acknowledge my existence.

A young girl from the Marshall's side came down and said hi to me but at that point I explained that no one had acknowledged me and that was pretty unacceptable and I won't be interviewing there.

If this is how awful your customer service is on any given business day, why would anyone spend their time working or shopping there?

These workers absolutely hated their job so much that they couldn't even say, "hello" or "good evening" and that is one of the biggest red flags in retail.

I hope something can be done because if not, I can see this business...

"They Got Me Back In the Door—Then Pushed Me Right Back Out"

I wasn’t planning to shop at TJMaxx/Marshalls/HomeGoods again, but a $10-off email lured me back. And that’s exactly where they lost me for good.

I walked in with the email open on my phone, ready to buy. But instead of a simple barcode to scan (like literally every other retailer offers), I was told I had to download their app just to use the reward. One app for the store. Another for their credit card. Enough already—how many apps does one store need?

Even worse, the app wouldn't work. Despite full 5G signal, it just spun in circles, claiming it would take “5 minutes… now 30 seconds… now 5 more minutes…” I tried three times. In-store. While standing there. Getting more aggravated by the second.

Desperate for help, I asked a manager. But instead of solutions, I got a blank stare and zero effort. No workaround, no empathy, not even a “Sorry.” Just complete indifference.

Here’s the thing: I didn’t come in for $10—I came because the store asked me to. They made the offer, then failed to deliver it in the simplest, most obvious way: a scannable code in the email. Instead, they forced me into a broken app and then treated me like I was the problem.

I tore up my store card and walked out empty-handed. Not because of the money—but because of the message. If this is how they treat customers who play by the rules, they’ve earned my business never coming back.

Brick-and-mortar retail is dying for a...

As many shoppers have found, competent retail customer service is very rare nowadays - but then…. there is “Isabel” who works at Home Goods in Mechanicsburg. Yesterday I purchased a few stone made items which included what I believed to be a pair of petrified wood matching bookends. Concerned if they were actually petrified wood, I asked Isabel to scan the label to determine from its vendor origin what these actually were. As she was scanning the label I went back to my cart to secure my other items only to find my cart was empty after a worker emptied it! I located the individual and took the items back. Very strange indeed. When I returned Isabel was still doing research behind the counter. I was thinking to myself, wow this woman truly cares! This is not the first time she went out of her way to help me with a purchase when shopping at this store. In addition, when I was entering the store yesterday I noticed her assisting a shopper load a purchase into her vehicle. She may just be doing her job but I want management to know she is a cut above the rest. While the first worker I asked to scan these items refused to do so because she too occupied Isabel stopped what she was doing to help me which ultimately led to the acquisition of the items. This is how it’s done and I hope she knows what this interaction meant to me. Great job and I’ll gladly return again...