Jubilee Cake Studio — Attraction in Hampden Township

If I could give ZERO stars I would. I visited this establishment recently and left utterly disgusted. Upon arriving we picked out our cupcakes, icing, sprinkles, etc. We paid for 2 children and one adult to go in the play area. We were told by the owner's daughter that was working at the time that we had to purchase grippy socks for each person at $3/per person. Keep in mind this is not mentioned anywhere on their website. My mother decided that was pricy so she walked over to TJMaxx and bought grippy socks. When she came back she showed the socks to the owner's daughter and she said that they were fine and we could use them. The kids started playing and were in the play area for 50 minutes when we noticed another girl running and telling on other children. Not long after, the owner's daughter, approached us asking if we had grippy socks. Again we said yes and she asked to see them. After showing them to her she then said that they were NOT grippy socks and would not suffice. My mother mentioned that it's not fair for one of the girls playing to be tattling on other children especially when this worker (the owner's daughter) approved the socks we bought. The owner's daughter when from 0 to 100 and started verbally accosting my mother yelling at her saying that little girl is her sister and she is attacking her and that we need to leave. We immediately said that was not appropriate, unprofessional and just not necessary. She continued to yell at us and went to the back to get her mother. Once the owner, her Mom came out of the back she approached us and said that the one employee is new and as soon as we said it was not that employee but the other (her daughter), she immediately started defending her. She did not ask us what happened, just said that she wanted to look at the socks, then proceeded to say that those socks were not good enough (AFTER HER DAUGHTER APPROVED THEM). She said her daughter was right and then when we mentioned how she verbally accosted us, she threatened to pull the security cameras to prove we were wrong. I said we need to leave and we want our money back as we paid for a two hour play time slot and they only paid for 50 minutes. The owner looked at me and said "why, they still got to play?". I am still baffled as to how any business owner in the service industry can treat customers like that let alone allow their employees to treat their customer's like that.

Also, I know the owner will respond to this review. For anyone thinking of going, just don't. Go down through the reviews, see for yourself. On every negative/slightly negative review the owner comments and does not address the customer, but every aspect where they were wrong and how their review is illegitimate. Why would anyone want to go to a place where the owner is not even willing to admit their failures or just simply apologize? Just a thought.

**Not to mention the owner requires these grippy socks but she posts pictures every day on Facebook and in those pictures children are not wearing grippy socks in the play area. See the picture attached.

---------UPDATE------------ As expected, the owner disparaged me with nothing but lies. She clearly does not know how the law works. Visiting an establishment, paying for services, and then leaving a negative review is not harassment. I am entitled to share my opinion on a business that should not even be open. She never offered grippy socks for free, told us to get out, and blatantly lied about her employee approving them ahead of time. Which she clearly would see if she pulled the security camera footage. Also, she referenced an 8 year old girl and that is THE OWNER'S daughter, it was not a customer's child. When we asked her why this girl was tattle tailing she simply said "Well that is her job." AN 8 YEAR OLD CHILD HAS A JOB!? It just does not add up. Read the other reviews and...

I am hesitant to write this review, but I feel obligated to share our experience truthfully. Before booking, we went into the studio to check it out. We inquired about pricing for a party and were told that the Cupcake Party would be $300 for the first 6 kids, and an additional $10 per child. (As confirmed by my party booking confirmation, which is attached as a photo). We were also told that the Mini Mansions would be an additional $10 per child, and that to access this pricing, we needed to select the Cupcake Party first, with the Mansion add on. Sounds like it would be pretty straight forward math at $300 for the first 6 kids, and an additional $20 for any additional children. I updated my guest count to 18 kids a week ahead, and requested a subtotal based on my selections. I was told a subtotal was not available. I don’t understand why someone could not complete the calculations based on current count of kids and add-ons (18 kids, 2 pizzas at $15 each and an explosion cake at $40). We should have been at $610 ($300 for the first 6 kids, $20 per additional kid (12 additional kids), $30 for pizza, $40 for the cake). The host confirmed our party plan & add ons multiple times, which was appreciated. We updated our add ons to include a third pizza with the understanding that we would be charged for it. In the end, we ended up getting the third pizza and an extra dozen cupcakes for free. We did not expect freebies, but were appreciative of the gesture. The party host led the kids through choosing their cupcake supplies and left us to decorate the cupcakes. This was expected, so I had an adult available to help their child with decorating. When cupcakes were completed, however, and we were waiting for pizza and cake to be brought out, we were stuck waiting for an extended period. By extended period, I mean 15-20 minutes, waiting for pizza and again waiting for cake, where little ones were getting antsy & wandering around. Any parent that has had a sugar rushed child knows that asking that child to hold still for 15-20 minutes is nearly impossible, let alone asking a total of 22 kids to be still. At the end, we went to pay for the party. When ringing out, our total somehow came to $1,108.30, after our $100 deposit had been deducted. We were then informed that it was $37 per child. $27 for each child to decorate cupcakes, and an additional $10 each to use the play area. This is not what we agreed to. It is not what my confirmation says. Despite this, we paid for the party because that is what is morally right, although we whole-heartedly feel like we were deceived. There were other families present in addition to our own, so we were not about to cause a scene or be disruptive. However, this business clearly has some trouble being transparent with their pricing. Why are they sending confirmations at one price, and then refusing to confirm pricing when asked, and then shocked when people question the total at the end of the event? I think their lack of transparency of what they are actually going to charge is absolutely ridiculous, and borderline fraudulent.

RESPONSE TO OWNER: I think your response only validates other concerns on other reviews. I commend you on the level of theatrics and story telling you can concoct behind a keyboard. Well done! I'm sure others seeing these reviews will also be able to see right through your show, considering I am not the first, and unfortunately won't be the last that you run through the mud for a negative review. Perhaps you should use Google reviews as the tool it is intended to be to better your business after seeing the customer's concerns, rather than going on the attack. Google Reviews is a platform for sharing experiences with a business. If you don't like the honest reviews, maybe changes should be made? ...

I would say 2 stars . Been there two times and I would say it is OK . First time there went for a school trip. Dont think they were as organized as they should have been but considering it is basically kids running the place they seemed to try and be as professional as possible. I did not like the fact before they handed out the supplies to the anxiously waiting kids , they proceeded to give a long speech on how they were there all hours of the night preparing. Separating the fondant and baking the cakes. Like why did they have to sit there and hear all that , not like it was charity, we actually paid for our kids school trips . Didn't feel like there was much verbal instructions giving to the kids. Then my child was invited a second time for a party. Even though I had not paid for it , what the person paid I think was a little over priced. Again the event was ran by kids and no adults. Just sounded like a repeat over and over from asking 4 times how many pizzas they wanted. The pizza was not cut in equal size slices They made the kids feel rushed telling them every 3 minutes how much time they had left. " You have 27 minutes left , you have 24 minutes left , you have 21 minutes left". Ok yeah it was nice to give a friendly reminder once or twice , a 10 minute and a 5 minute reminder but not during the whole time. So kids were rushing and then she says , oh well you guys can finish decorating while you eat your pizza. They went from rushing them to BAM , you still have plenty of time. Worse part about the whole experience to me was , not just the bad tasting soda fountain that tasted like the lines have not been clean but the slushy vote. I don't know about other parents but I think it is rude to have my kid have their cell phone instead of giving their birthday friend undivided attention. So they have a paper on the table and tell the kids to pull out their cell phones and scan it and register to vote them number one on Penn live. Besides the fact they are pretty much briving for votes to get a high rating, I don't think it was fare for the kids who don't have cell phones . Half the kids could vote , half the kids couldn't, therefore half the kids left out of slashes. So then I offered to buy any child who didn't have a phone so they were jot left out and they are almost $6 each for one you can get a sheetz or 7/11 for a dollar. Why would they not prepare the parents before dropping their kids off about the app or hang it on the door rather then announcing it to a group of kids and get them excited for something they may not even be able to get. I think maybe the place would do better had there be a little more adult involvement and not ran by kids. But give the girls credit for doing their best. The kids themselves were not effected by none of this , they seemed to of had an ok time. But don't think they would know the difference between their cake / cupcakes and ones bought from walmart Bakery. Better off buying undecorated cupcakes and decorating supplies , ordering a few pizzas from a pizza place instead of tbeir frozen pizza and saving yourself a few hundred dollars . Oh and one last thing , be prepared for them to anounce 20 minutes before your party is over infront of everyone to go pay the remaining balance . Could they not pull you aside and kindly ask to pay their bill let alone wait until after the party was over . Why announ e it so loudly infront of everyone. Just...