Verber Family Dentistry — Local services in Hampden Township

Would give -5 stars and file a malpractice suit if it was worth the time. I had my x-rays looked at by a second dentist and they confirmed I did not need half the work Verber Dental advised and pressured me into, which ultimately lead to a root canal.

I was moving out of state and was getting a cleaning as a new patient since my dental with my employer at the time was ending. During that cleaning they tell me I have 6 cavities, which at least 4 they stressed needed filled IMMEDIATELY. So, I make the necessary 2 appointments the week of a cross country move.

The first day I get 2 fillings. The dentist drilled and the assistant filled. Well, the assistant was completely rushing through the filling because it was right before her lunch hour and she was trying to make it to lunch with her coworkers. I knew this because as I was receiving treatment they were planning lunch in the room’s doorway. Finally, her coworkers come in as if they are waiting on her and she impatiently says, “yeah I’m just not going to make it” as she’s rattling around as fast a possible in my mouth. TURNS OUT, I had to go to a second dentist in my new state without established dental yet because my mouth was throbbing (for more than just this). So, after a new X-ray, the filling that was now barely 2 months old had a plain as day HOLE IN IT. So there was a straight shot to the nerve and was obviously super sensitive. I called Verber after speaking with my second dentist to receive any type of compensation toward the NEW FILLING that will need redone less than 2 months later (When I didn’t have dental yet).

I call the front desk woman to discuss this and she then goes to insult me by saying “materials will break down over time” as if I’m a total idiot and don’t know that the filling material should be able to hold a drilled tooth for your life time? I had to literally get into an escalated argument with the woman while at work explaining that I came in for a filling and less than 2 months later already need it replaced and I now don’t have insurance to cover it. She provided more attitude and condescending remarks and finally reimbursed me $150 for it after a long argument.

So, at the time, I go in for my final 2 fillings. This time the assistant was far better, though the dentist was the issue.... he looked at the final tooth which was my top far left back molar and literally says, “that’s a really deep cavity so it will probably be sensitive but I’ll do what I can but it will more than likely need a root canal.”

HE PROCEEDS TO DO THE FILLING which was oddly painful and then at the end proceeded to say again that it’s going to more than likely end up being a root canal. Leaving the office and the rest of the day I was in agony. My whole face was already radiating pain.

Well sure thing, I developed pulpititis which is when the nerve in your tooth BECOMES INFLAMED AND IS TRYING TO SWELL FROM THE TRAUMA. From this travesty, my new dentist told me your skull and teeth are the only places on your body in which can’t swell, so the teeth radiate and displace the swelling through the nerve and the face. Ow.

I was in agony, to the point where I missed work without pay at my new job. The second dentist in my new state see’s this tooth and tells me that it was “absolutely unethical to fill the tooth knowing it was to the point of a root canal.”

A family member of mine who works in malpractice insurance AS WELL AS MY SECOND DENTIST said they must have known they couldn’t squeeze in a root canal before the move but a filling they could so they did.

This was a year ago and I am still paying off the (at that time insurance-less) root canal AND permanent crown bill that I had to get less than 2 months after the filling to not literally pass out from pain or keep a steady diet of Tylenol and other pain killers.

I was obviously way too naive and gullible and should have waited for second opinions once I was established in my new home.

Again, would give -5 stars and would file a malpractice suit if it was worth the...

I am super sad to write this review but think it is necessary. I went for my first visit a few weeks ago. My family and I are new to the area so we were looking for a great dentist for all of us. The environment was great. Everyone was very friendly. The hygienist and dentist were nice as well.

When I called to make an appointment, I scheduled a routine cleaning which was covered 100% by my insurance. They were able to get me in quickly which was really nice. I showed up for my appointment, filled out new patient paperwork, and was called back in a reasonable amount of time.

The hygienist checked out my mouth and said that she would use "this different tool" to assist in getting a little bit deeper of a clean. I didn't think much of it... hygienists have and use a lot of tools during a cleaning. It was never explained to me that this was a different service than I initially made an appointment for (and one, come to find out, not covered by my insurance). I honestly didn't think much about it. They didn't do x-rays because I was 37 weeks pregnant at the time. They told me that I could be scheduled to come back shortly after birth for the x-rays. The dentist came in and discussed one issue I had going on and wrote me a referral and sent me on my way. I thought it was quite strange that my teeth weren't even polished. Out of all the teeth cleanings I've ever had done, this was the strangest one... but I just assumed that when I came back for my x-rays that they would polish my teeth then so, again, I didn't think much of it.

A few days later, I got an EOB in the mail for the $141 that was not covered by my insurance for a debridement (which was the first time I heard this word, and after research I found out was the service that was performed without my formal consent) I'm not normally one to complain, but because my husband is a health professional, and I explained all of this to him, he said that I definitely needed to speak up.

I called the office and was eventually routed to the administrator. I told him what happened and asked if there was anything that could be done because I felt misled, there was a discrepancy in communication, and a service was performed that I didn't initially come to the office for and never formally gave my consent for. After a few days of investigating he got back to me and told me that there was nothing they could do to absorb the cost of the services rendered. The hygienist and dentist agreed that it was clearly communicated to me what they were doing (even though the dentist didn't come in to see me until after all the services were performed). So basically the professionals' word against the patient's.

I say all of this to say, speak up and ask questions BEFORE they perform any services. If they mention using a "different tool" for a "deeper clean" that is their way for saying, "I'm charging you for another service." I have stepped away from this experience as a lesson learned to not be intimidated to ask too many questions if I don't feel like something is right. My family and I will be looking elsewhere for...

This was my first visit with Verber Dental. I came with extreme anxiety stemming from childhood dental experiences. Even as an adult it is hard to overcome those deep set fears. That being said, I had a broken tooth that couldn’t wait to be addressed and had not had a cleaning for 10+ years. I needed to find a dentist who was patient and understating childhood trauma. I met Ashley Nell through a friend and I told her about my situation. She assured me I would be in good hands, and convinced me to call. While making the appointment, my hands we’re shaking and I’m sure I sounded ridiculous to the receptionist, however, once again they too assured me, “You’re going to be taken well care of here, we understand.” My hygienist was Mackenzie and she was fantastic. I filled her in briefly on my history, and she decided since it had been so long since I had a cleaning, it was better to do a full set of x rays. She also made sure it was covered by my insurance so I wouldn’t have any unforeseen bills. Mackenzie was gentle during my cleaning and I felt like I could trust her. She told me exactly what she was doing and that even though it had been so long since I had any care, aside from some tarter and coffee stains, my teeth and gums looked good. Afterwards the dentist (I cannot remember her name because I was so nervous)came in to look everything over and discuss what the best plan of action was for my two trouble teeth. I felt completely comfortable with her, she was kind yet confident. I could not have asked for, or had a better experience, and cannot say THANK YOU enough! This may just be the way everyone is in your office, but it is EXACTLY what I needed to trust and feel at ease. I have never felt this comfortable or looked forward to my dental visits, however although I’m not excited to come to the dentist, I am also not nearly as terrified as I once was. Keep up the good work! Empathy goes such a long way. Oh! I cannot forget your mention the ladies who checked me out of my appt and set up my next visit. They were dealing with a somewhat difficult patient and so I had a short wait. They were very apologetic for the delay, and while the normal scheduler was finishing up with the difficult patient, they did their best to get me scheduled and on my way. Their efforts and kindness does not go unnoticed. I work in health care so my expectations are very high and they exceeded mine! My teeth feel amazing and I have a newfound confidence thanks to everyone at Verber Dental! Thank you...