Metro by T-Mobile — Local services in Hamtramck

Awful place. Yesterday bought sd card in this store. Guy who sold it told me price 4.70 dollars. I just paid by card and even didn’t look at screen(my bad). After that i came to home, opened the box and plug in my dash cam, works great. But that day I checked my bank account and saw that I paid 47.70 dollars. I went to that store but it’s was closed. Today i came to this store again and explained them situation, but they didn’t back money, because i opened the box. RETURN POLICY! So, I called their customer service and they can’t help me, because as i said before I opened box. They can make exception but they don’t want. They told me call to your bank and they will back you money. I tried but they don’t. I will never recommend my family and friends Metro by T-Mobile. I am disappointed in this company. Today you lost 2 subscribers (me and my girlfriend). It’s time to say goodbye T-...

Edited, just 5m after I left comment Cheryl called me and resolved issue. I can't thank you enough for what you did in such a short time and professionalism. Noble person and if you have issues this is the best customer service help on skale 10/1 +10 I wish I can give you 100 stars

Been Customer for years. They recommended 5g and I bought it, to cancel my old number and they messed up, instead of payments on my new phone they messed up and continued charge's to my old device and what did they respond"at least youur old is phone working ". 60$ instead of 30$ Tomorrow im switching to anything than Metro. Horrible. I basically paid 180 for nothing. some people don't have issues but I got cheated for 180 and...

Visited this metro store to get my grandfather’s phone reactivated after months of no usage. We watched DJ, the owner, open my grandfather’s phone up and crack it, claiming that it was already cracked. He argued us down and told us there was nothing he could do about it. We got into a yelling match inside of the store and in front of other customers because he would not listen to our concerns without cutting us off. Accountability would have honestly made us feel better than being told we were wrong for what we could see with our own eyes. Very irritating, embarrassing, and unprofessional behavior. I would not recommend getting my phone...