Just Lift — Local services in Hanford

I used to enjoy this gym. For the most part, it is a solid gym. It has everything you need - or atleast everything I needed, personally. I was a gym regular, attending 4-5 days a week. I went in, worked out, spoke to no one, bothered no one, and left. Then near the end of COVID things got a difficult for me. I lost my financial stability due to personal matter and health issues I was facing. I failed to make my payment for three months. I owed like $350. Even if you're on a month-to-month contract, they still continue charge you monthly after you fail to make the first payment.

When I was beginning to recover, I called their billings to ask how much I needed to pay to return the gym. Since I was a regular and had been for a whole year, she reduced the price by like $100, to help me get into the gym.

I paid what we agreed on, but then one day I went to gym with two friends. My friends paid their visitors fees. When I scanned in, they stopped me, saying I hadn't paid my fees and refused to let me in. I was calmed at first, trying to explain to them that I had paid their fees. They told me they had no record of my payment and demanded that I show proof of my payment. I have a bad tendency to either throw away receipts or not request them. I see them as a waste of paper, not eco-friendly. I request email receipts when I can to save paper, save the trees... Lame. I know. I love trees.

I tried being reasonable, and I tried controlling my frustration; but the more they refused me, the angrier I grew. Especially since the owner was patronizing. I pissed me off to hear him say things like, "How much do you "think" you paid?" When do "think" do made this payment?" He was talking down to me.

In my anger I left, to try to find a stupid receipt and cool off. I was going to leave, then I remembered my friend where still inside waiting for me and they had already paid their entrance. I went back in and asked if I could atleast pay for the day and cancel my account. The owner refused to let me and said I had to "pay my fee" to cancel my account. I erupted in anger.

It was only when I started cursing and raising my voice that they decided to call their billings department... where my payment suddenly appeared. What a f*ing surprise! Why couldn't they have done that from the beginning?

They apologized, felt ashamed. They gave me a towel as sign of repentance. I gave the towel to my friend. I didn't want such a pitiful gift of shame. I tried to seeing eye to eye with the owner, talking things over with him, but the whole experience just left a bad taste.

After that I fell sick again. I contracted a nasty pulmonary infection that had me bedridden for two months. It took me 5 months to fully recover from the infection. 5 months without work. I once again failed to pay my fees. At this point, it has been a year. I imagine I owe them a decent amount of money. A part of me wants to pay the fees, return to the gym, but the other part of me doesn't understand why I should.

I am not completed irrational. I understand my sickness and financial burdens are not their responsibility, but their lack of care and respect for their customers is very off putting. I am responsible for failing to pay my fees, but they are responsible for the complete disregard they have towards...

I was only visiting the area and was able to join for a month. There were a variety of workout equipment which mostly met my needs. Some were quite rarely seen which I thought was interesting to try. One of my concerns though was the method of wiping down the equipments. A few cloths were provided with a cleaning spray. However, the cloths were meant to be reused and there was also no differentiating between the clean and used cloths. The cloths were also dumped together in a pile which does not allow for airing out.

We also used the childcare services at the gym. Overall, my kids liked the toys and activities provided in there, such as the big slide and other fun toys like the grocery stand. I wasn't a big fan of the tv screen in there as I would rather my kids play and engage with other kids. However, one huge concern I had was the presence of ants in the childcare area. I had placed my diaper bag on the ground under the hooks by the wall (I wanted my kids to be able to grab their water bottles so I left it on the ground). When I came to pick it up upon leaving, I noticed a bunch of ants crawling all over the bottom of my diaper bag and all over the water bottles. There were approximately 50-70 ants. There were a few dry crumbs in the bottle holder on the side of my bag and they appeared within a short time (I was there less than an hour). Unfortunately I did not get to mention it to the childcare staff right then as I hurried to the bathroom to wash them all off, which took a long time. I usually place my diaper bag in our usual gym childcare (sometimes on the floor too) and ants do not appear even with a few crumbs there, which is why I thought to bring it up and hopefully if any gym staff reads this, that they could perhaps consider doing a check for ants and possibly even a chemical spray in that area (when the childcare is closed of course). I am just glad that the ants did not crawl onto any kids and that my kids did not get their bottles to drink during that time, which would have been pretty nasty. If these issues were resolved, I could consider returning in future as there are other good points as mentioned. Just fyi, I was there in late October when this...

I am a military member who's name was placed on a list to have my account frozen until the COV-19 situation changed and we (the military) can participate at the gym as usual. I initially came in the gym to cancel my membership once I found out about the COV-19 restriction that was placed on us and the repercussions for breaking these orders. I was convinced to put my name on a list that would freeze my account until the COV-19 situation changed. There was NO established time frame of when this would expire explained to me nor was there anything on that form I signed that I recall. It was a list of names of other military members and that’s it. Today I noticed a charge of $19 from Just Lift which doesn’t make sense to me since the military is still NOT allow to be at the gym due to COV-19. I called to have my membership cancelled and the charges reversed and I was basically told that the list I was put on was for 3 months only and that the charge would still remain as is. This is unacceptable and deceptive. If Just lift is going to resume charges for military members you should of sent and email or placed a phone call to everyone on that list alerting us that the charges will resume. In fact this was exactly how things was explained when I came in to cancel my account the first time. This is not how a business should operate and I will be alerting all other military members of what is happening as...