Target Optical — Local services in Hanover Township

The worst optician and management practices. I came in for an eye exam on Sunday afternoon, which was rushed, but acceptable. I went to check out with my FSA, and paid for my eye exam and a full year's supply of contacts accordingly. When I received the receipts, I noticed immediately that the office personnel hadn't given me a full itemized receipt for the eye exam, which is necessary to process any FSA claim at any eyewear facility in the country, and therefore pretty par for the course. (I got one for the contacts, just not the exam). Unfortunately, the dynamic duo left in the office didn't know how to do a receipt with medical codes (which they should have been properly trained to do, but weren't), and the optician skated out of the office 3 seconds after I walked out of the exam room. The office personnel tried calling her several times, but she ignored their phone calls. So, the office personnel said that they would refund the eye exam, and that I could come in on Tuesday to pay and pick up a receipt. I asked if I could come in on Monday as I was off work and it was more convenient for me and they said no because the Dr would still be out of the office. I asked if they could email it to me sometime that week, and they said no, they didn't have a scanner to do it. I then promised them I would be in sometime later that week, but it would be dependent on when I was next free to drive back--You know, because I like most people, have other stuff to do and am not sitting around waiting for a Dr and an office to do their job with even a smidgen of respect to their patients time. So, during the week, they called on Tuesday and Wednesday to remind me to come in, which is fine but pushy. Then, the Dr personally calls me at 7:30am on Thursday to tell me to come in immediately and pay or she's going to report me to collections. Yeah, that's right - Dr Syed. The one who couldn't wait 2 seconds for her patient to check out, the one who couldn't give her office workers the correct medical codes so that a proper receipt could be provided before disappearing into the ether, the one who couldn't figure out how to EMAIL a receipt to a customer in the 21st century--yes, that one. She personally called to threaten a customer (who did show means and willingness to pay at the time of service – and actually paid at time of service!!) that she would send them to collections because I had the AUDACITY to not come in when immediately dictated to. I have never met a ruder, more unprofessional optician in my life. Hey genius, I scheduled a SUNDAY eye exam, because getting to their office mid-week was clearly a problem for me, so why not wait until the person comes in within the week (like they promised) before threatening them. Apparently, business is slow and the $109 for the eye exam is a life and death manner. I only wish she had that sense of urgency when I was actually STANDING in her office HANDING THEM MY DEBIT CARD – you know, on Sunday. She did say that she purposely ignored her office workers’ phone calls that day because she had stuff to do and somewhere to...

I had a great experience with this doctor and was planning to return. However, I had a very negative experience with this clinic and my insurance. Prior to coming in, I asked if they were in network with my insurance. I was told they were. I provided my benefits information at the appointment and they ran it and made it seem as if they accepted my insurance. They even made comments such as “it takes awhile for your insurance to get back with what they cover. Do you want to wait to get started or get started with the understanding that you will have to pay for the full exam if they won’t cover it?” I did have a copay but I assumed it was because my exam was a contact exam. I did not order contacts or glasses after. I recently went to order contacts at another clinic and was told I had no benefits left as Target was out of network and therefore used up all of my benefits for the exam. This came out to more than what the out of pocket cost for an exam would have been. I am very disappointed that they were not upfront and handled this very deceptively. It is my responsibility to know my benefits (which I know they will come back and say) but I also asked if they were in network and they said they were. They should have been upfront and let me know that they would be running it out of network and using all of...

Let me start out first by saying the receptionist and Dr. Syed were extremely friendly and personable. This is why I'm giving 3 stars. My appointment was at noon and Dr. Syed didn't enter until around 12:20ish. The lady at the front desk did my pre-exam work up while we were waiting for her and I'm used to the machines being cleaned prior to putting my face up to them, who knows if they were cleaned from before, but that has just been my experience at different optical stores. I got sample contacts to go home with and they were made in 2017 and expired 1/2022 so almost two years past expiration. And lastly when I was asked to pay, none of my lens options were explained to me. I saw the charges and I had to ask what they were for because they were already applied. Usually where I have went before the upgrades are explained to you first to see if you want them. I really hate to complain because the staff I encountered...