Starbucks — Restaurant in Hanover Township

I ordered through the app for two coffees. When I got there I let them know that I ordered through the app and wanted to make sure they received it.

The man working there was already acting rude when I approached so I knew this was not going to be a friendly encounter.

He asked what name it was under and I showed him my phone order input through the app.

He quickly looked through the receipts (obviously not looking well enough).

He said if it was under Liz my order was being worked on.

So I waited and another Liz came and grabbed the order that was thought to be my order.

I went back to him to let him know that was not my order. He then proceeded to act like I was lying to him and clearly annoying him (even though he was ripping me off). He asked me to show him the receipt through the app. I did not have that just an order confirmation. He just continued to act frustrated and annoyed.

After a few minutes of me looking through the email and the app on my phone for the receipt I told him that I just had the confirmation and BOGO for the order redeemed. He then decided to look through the receipts again and he found my order. He didn't know how the system works because if I placed the order for pick-up and was just given an order confirmation through the app at that location he would have received the order in receipt form or record of some kind.

He didn't apologize to me for this mistake (which it was his because he had the receipt on his end). He just hastily handed me the receipt and quickly made my coffee. I think he acted very unprofessional. If he would have apologized for making me jump through hoops for two coffees I would not feel frustrated and...

This Starbucks seriously needs a crash course in customer service. Every time I go through the drive-thru, I feel like I’m auditioning for Fast & Furious: Coffee Edition. God forbid I take an extra five seconds to decided, cue the sighs and annoyed energy from the headset.

And let’s talk about one particular guy who works there. I’m not trying to be mean, but… maybe a shower and ditching the handful of rings wouldn’t hurt? The whole look just screams “I don’t care,” and not in the cool, effortless way. He also has this habit of giving you a full-on stare down, followed by sarcastic jokes that, let’s be real, aren’t even remotely funny. If stand-up comedy is the dream, great! But maybe don’t test your material on caffeine-deprived strangers at 8 a.m.

To be fair, there are a couple of gems on the team—especially a lovely Black woman with curly hair who’s always kind, warm, and actually gets what “customer service” means. If the rest of the crew took notes from her, this place might start to feel like the Starbucks we all know, the one that’s supposed to “inspire and nurture the human spirit,” not stress it out and roast it...

Few minutes after getting two drinks, one was announced normally and came out in a timely manner. The other one took several minutes but eventually was on the counter and I didn’t wanna take it because, unlike the first drink, neither my name nor the name of the drink were announced so I didn’t wanna risk accidentally taking someone else’s drink (never happened to me but I’ve seen it happen a couple of times before and it was either a friendly or unpleasant exchange, didn’t wanna risk the latter). I waited by the counter and I was ignored for like ten minutes (no “Is there something else you wanted?” or “There’s your drink”). Finally, another employee asked me what I was waiting for and he confirmed that that was my drink.

That was just a fringe case though, staff are usually nice and friendly and it’s normally a good experience — that individual incident didn’t sour my opinion. Plus, they were quite overwhelmed since it was pretty busy and they appeared to be short staffed so it’s...