Hartsfield Jackson Atlanta International Airport- Office Of Airport Operations — Local services in Hapeville

Helpfull and knowledgeable staff !!! Wanted to say that Brian from information desk at the international went above and beyong in customer service to recover a lost luggage that I was trying to locate it for 5 months, I come to the airport several times and everybody just sent me to the online claims and just no interest to solve the issues , even right after the flight i stated in the airport for several hours and they were just passing me from a desk to another .. my parents flew to Atl and lost one luggage .. due to co-vid the airline had no more flights from Atlanta and it was almost impossible to get someone on the phone to locate the lost luggage after multible claims to airline and lost and found I was not successful and I lost hope. .. Brian even that was not even his job he made multiple phone calls to everyone he can think of he use all the information I give him wisely and search intense for it for a good while and after all the efort we actually located the luggage . Veryimpressed with his custumer serice skills 👏 👍 👌 no words to Thank you so much ..... best employee in that...

We had a 1.5-hour layover at Hartsfield-Jackson Atlanta International Airport while traveling from Spokane to Pennsylvania, and I was initially skeptical when an announcement called it "the most efficient airport." After two layovers here, I can confidently say—it’s true!

Everything ran smoothly. The airport had plenty of food options that accommodated my food allergies, and we were able to grab a quick meal at Qdoba without any hassle. The bathrooms were easy to find, clean, and well-maintained. Navigating the airport was a breeze, with clear signage and an efficient train system that got us to our gate quickly. The staff were friendly, patient, and helpful, making the whole experience stress-free.

Overall, Hartsfield-Jackson exceeded my expectations, and I wouldn’t mind another layover here...

Huge airport. No Matter where you go, you have to walk a long way, or take the railway. It is efficient. It's just so big. Food is very expensive. Not a lot of selection. To get to the rental car area it's a long wall. After you get your luggage, you have to go outside to another building go up escalators and ride the railway to the rental car area. It's a very difficult airport if you have a lot of luggage. Pay close attention to the signage as the baggage claim area could change where you need to pick up your luggage and also be careful where you check into your gate, that has changed on us a couple times. Be there early because the security line could be long, and you could be pulled aside for an in-depth check of your luggage. This has happened to me...