Isabella Grace Bride by Reflections — Local services in Harrisonburg

This was one of the most uncomfortable and unprofessional experiences I have had. Let me start off by saying the staff was wonderful and kind and did not engage in any of the uncomfortable behaviors that the owner did. I chose this place specifically because it looked like they specialized in plus size brides. I first booked my initial consultation for myself and my bridal party to have the bridal experience. (Champagne, private room, etc) I knew exactly what I wanted in a dress so it did not take me long to choose the dress that I wanted. I also was very clear about what I did and did not want on the dress before they sent it for alterations. Before we left the store the owner had to take my measurements for the dress and instead of doing them in the private room she chose to take them in the main lobby, say the measurements out loud, and make comments about my body. I was very uncomfortable. Then a couple weeks go by and I get a call that my dress would be done by the end of September. I start freaking out because that it very close to my wedding date, so I asked to make sure that once my dress comes in all I need to do is get it altered to fit me, everything else I requested to be changed on the dress would be done. I was told this verbatim. The dress came in this week with NOTHING changed or edited about the original dress, they just gave me the fabric I wanted changed (and not much of it I might add) for me to take to a seamstress for her to do all the edits and alterations, which I would have been fine with if they didn’t tell me that I WOULDN'T have to do all of these extra things to my dress. When I tried my dress on at the store I had made comments that I remember saying specific things I wanted changed on the dress and the owner literally gaslit me by saying “well that’s what you asked for and I knew you wouldn’t want it”. Also as I was trying on my dress I was talking to my mom and making the statement that I had lost 20lbs so it was a little looser, and the owner comes in to our conversation uninvited and says “omg congrats how did you do it” again this is her assuming because I am a fat bride that I am purposely losing weight. We then went to check out and she brings up my weight AGAIN, asking what I did to lose the weight and I responded “I don’t know.. depression????” This was incredibly uncomfortable and discriminatory. I am positive I would’ve been treated differently as a thin bride. I will NOT be returning for additional dresses nor recommending this place to brides and especially plus size brides. These situations were uncomfortable, unprofessional , and completely avoidable if the owner chose to act professionally and not project her insecurities on to brides....

I just want to say a huge thank you to the staff, without all of you my wedding day would have been a complete disaster. First, I ordered a gown from a shop I happen to visit while on a trip for work. That was my first mistake, ALWAYS shop local. They ordered the wrong gown, still trying to get my money back. Let’s just skip over a few of my other mistakes and move own to my visit to Isabella Grace Bridal, I called and after explaining my problems the receptionist worked me in that Saturday. I got lucky, the owner worked with me. She was great, her first words were take a deep breath, we got this. Short on time and not knowing what I really wanted and being able to find it in my size were the three major problems. Joy asked me to describe the dress of my dreams, this took a few minutes because I really was not sure. To help me Joy asked a few questions, talked about white or ivory, and then she said go sit down I have a few ideas. Boy did she, she returned in a few minutes with several gowns. First, I thought I wanted white, (my mother said ivory was the better choice, but who listens to mom, LOL) Well Joy held a white and ivory gown up next to me and guess what she and mom were right! Somehow Joy knew not only what I wanted but what would be the best style for me. I wanted tons of sparkle, a long sheer train and off the shoulder gown. She found just the gown I described, but after trying it on, she could tell I was not feeling it at all. In the sweetest way she pointed out maybe off shoulder might not be my best choice. But she had a gown she wanted me to try next that had everything but the off shoulder look. Ok, let’s go for it. I will never be able to describe how I felt when I saw myself in the mirror other than for the very first time I felt like a bride, my mom was crying and I wish the world could have seen my smile, Well I felt like the most beautiful bride ever on my wedding day. Thank youJoy and the staff for all your help. I got lucky, you see here are a couple more problems I had to work through my wedding was 5 weeks away, and let’s just say my dress size is not all a small one. (Size 22), looking back on that shopping day these are the three things that will always warm my heart, no one ever pointed out how many mistakes I had made, no one made any reference to my size making this even harder and not only did I buy the most perfect wedding gown that day but I also began a very special friendship. Thank you for helping make my wedding the most...

First of all I wish I had the option to not choose any stars because giving them one star is more than they deserve. I took my daughter here January 27, 2018 to look at prom dresses. We were there mainly looking for a Sherri Hill dress that she wanted. We walked in and were not greeted by anyone. They had a few mothers and daughters there trying on dresses. We started looking through the dresses to the left and an older blondish short haired lady that worked there came up to us and said I think you are in the wrong section these dresses start at $800. She then proceeds to tell us that another section to the right was more in our price range. Or so apparently she thought. My daughter proceeds to look through the size 4 dresses and she then asked her what size do you wear in jeans. My daughter told her a size 3 but she can’t fit some some 1’s. So the lady tells her she is in the wrong size she should start with a size 6 because she would be happier if that was too big and she had to go a size than having to go to a bigger size if she started with size 4. My daughter felt so uncomfortable with her remarks and was really upset and just wanted to leave and not look at anything or try anything on. First of all we were being profiled because she just assumed that I didn’t have $800 to buy a dress. Which I had money to walk out the store with anyone she picked out, cash or credit.. hence that’s why we there to look at Sherri Hill dresses, which I am very aware of how much her dresses cost. Second, she upset my daughter by her comments. I took my daughter out that day to the spa and then I was surprising her with a trip here to pick out a prom dress. When we pulled into the parking lot she was so excited but left upset without looking at anything because of her rude comments. I would not recommend this shop to anyone and I have told everyone I know about my experience here. They really made us feel like we didn’t even belong in a place like that and that is the first dress shop I ever been in that made us feel that way and it was...