Repair Inc, Computer & Smartphone Repair — Local services in Harrisonburg

“I had water damaged my phone back in June and came here in August to have it fixed. During my first visit, the owner was very welcoming and helpful. However, I was given a faulty screen and had to come back a month later to have it fixed again. During the second visit, the owner replaced my screen, however, after he had replaced it my home button “coincidentally” stopped working and would not recognize my finger print anymore. Also, my screen brightness was not comparable to a typical Apple screen. After calling about my issues, the owner told me to come into the store so he could look at it. So, I went to the store for a third time. This time, the owner was not helpful at all. He got offended that I mentioned my home button having been broken right after my last visit. He continued to lecture me for a good 5-10 minutes about how I was an ungrateful customer and could never be pleased with the work that he did. At the end of the visit, he told me he would give me a full refund as long as he was to never see me at his store again. I am still in shock from the level of unprofessionalism and lack of composure kept in the store. Lesson learned: get insurance on your iPhones and have Apple fix it. Worst customer service experience...

This man is a confident and helpful person, I had taken my computer that was acting very slow and could not figure out why well I took him to Omars, he told me what he was going to do and would contact me if he needed anything else he would contact me, well I left my laptop with him and he did his works on it, a bout a few hours after that he called me and told me he figured out the problem, my hard-drive needed to be replaced and had looked up the number of the hard-drive and called Toshiba and found out that my computer was still under a warranty ( even if it only had like two days left) Well he kept all communication with me and I did not even pay what he said to me, he only charged me for the diagnostic and I ended up sending my computer off to get a new hard-drive and paid only for the shipping, this Man was very nice and I would recommend him to others I know that might need computer help.

If anyone is looking for a computer repair person this man is one to trust... I know one thing, if I have any other problems in the future I am going right back to him. He was very helpful and worked with me... I am 100% happy and satisfied over this. Thank...

Working with David has by far been my best experience with any sort of technical support so far.

I’ve brought my Macbook Pro to him for three different issues over the past few months, and each time he fixed the issue and completed the repair within less than 24 hours of me dropping the laptop off at his shop. Many independent tech support shops can be sketchy or overcharge clients, but David’s prices are completely reasonable and he will ensure that you understand what you are being charged for and why. Both his prices and his speed of service are considerably better than alternative options in Harrisonburg, and he will lay out all possible options for your repair so that you can choose what’s best for you.

Additionally, after dropping my laptop off I received texts informing me about the status of my repair and when it was ready for pick-up. David really cares about his customers and during my visits to his shop I saw other clients receiving the same sort of helpful, positive attitude from him. I would recommend Tech Support Inc. to anyone who wishes to receive the best solution for their technology...