Butler Music — Local services in Harrisonville

Butler Music is the best. I ordered a Lanakai QM-NACET Electric/Accoustic Ukelele from another party and they didn't check to see if it was available before they sold it to me. With Christmas coming and no Uke to be seen they eventually just gave me a refund. Wow! Was I in a pickle. I searched the internet for the Uke. I finally located possibly the last and only one out there through Butler Music store. I spoke with Andy. and told him my predicament and asked if he was sure he had it and he said yes....it is in my hands as we speak. I was still a little leery but purchased the Uke. He told me it would be to me in two days as they were close to us. I once again was leery, I called the next day because I had not gotten the ups tracking code. He said he would email it again and it was on its way but, I received no email. Yesterday on the second day after ordering the Uke UPS showed up in front of our house with the Uke. You cannot imagine how happy I was. It was my daughter's main Chistmas gift. How amazing was that and how amazing are you Andy for your wonderful and gracious service and for being a man of your word... You are not only music to my heart but to my daughters. When she sees the beautiful piece and plays it, she will be ecststic. My husband absolutely loved it as I did. Thank you for making our Christmas. God bless you all and Merry, merry Christmas to all who helped get the Uke to us so timely and in time for the...

Let me start by saying I have the upmost respect for everyone at Butler Music for a number of reasons but the primary one is, if anyone has been in the music biz (players, retail sales, production) at all at any level for any length of time. Your first impression from anyone at the store should be, they're very knowledgeable about what they sale and service. I don't know the owner Jeff or anyone else there as well as I know Jack but, I do know for a fact that they attend music industry product show's such as Namm and others to "stay in the now" for lack of a better term. I taught guitar there for a brief time a couple of years ago and was blessed with the opportunity to get to know Jack. I'm sure I drove Jack F'N crazy (if not all them) on most days. Jeff (the owner) struck me as the type of guy that would rather have lost a bit of money than to lose a customer. If memory serves me correctly, Butler Music also gives charitable contributions to the local schools and there music departments. With all of this being said, try not to be so quick to post a bad review of Butler Music (or any music store for that matter) unless you have had first hand knowledge of there day to day business. I do know for sure that everyone at Butler Music has worked for Jeff a minimum of several years. I wish everyone at Butler Music the best of luck with the new location in the coming years. God...

I worked my way directly to Butler Music after locating an autoharp online. I ended up calling and spoke with Andy, their manager. I had already had several disappointments from different vendors misrepresenting "display models" that were beaten up as "new", receiving models different from those represented, and finally said, "forget Amazon - just find a store and get a relationship going with them." I am so very glad I did. I emailed the manager, Andy, who got right back with me, then we spoke on the phone and I shared my experiences. He even knocked a little bit off the online price. They checked the instrument out thoroughly, and made sure that all was set up correctly and there were no issues before they shipped. I got the instrument and was truly extremely satisfied with their service, responsiveness, and help.

Additionally, (sadly) the instrument has a warranty problem and has to be shipped to the manufacturer. But Andy even facilitated that for me. I'm waiting for the return authorization label.

Thank you, Andy, and everyone at...