Reef Beachwear — Local services in Hatteras Island

Store has very anti-customer policies in place. While other stores have dressing rooms open, this one has them blocked off. In addition, they proudly defend their "store credit only" policy, NO MATTER WHAT. Well, in some aspects, I understand this. However, when you block off the dressing rooms and have a VERY poor selection of sizes for people (my daughter needed a L, all we could find were M, XL, and XXL) this is a very poor policy, likely chosen to force customers to buy something they don't want. We bought a swimsuit because my daughter needed it. I heard the clerk say we needed to leave the tags on for returns, but not much else. He possibly said something about the credit only on returns, but I missed it if he did, and it certainly isn't on their generic receipts. After getting to a restroom at the beach, my daughter was upset that it didn't fit, and didn't bother wearing it. We took it back within about 2 hours.

Since they had nothing decent that my daughter could use, their store credit was worthless to me. While telling a different clerk that credit was useless, he calls the other one out (that originally did my transaction a few hours earlier). The first thing he says as he's walking over is "DO YOU REMEMBER WHAT I TOLD YOU EARLIER?" in the most condescending voice I've heard from a store clerk. My reply was "Yes, and I left the tags on." The two clerks proceeded to speak to each other in their native language, which of course is never promising, and also highly condescending. Sadly I didn't get my money back. I requested my receipt back (had to say it multiple times before they did) and told them it wasn't over and I'd be disputing this. It's one thing that they only do credit. I'm fine with that. But when you DON'T have the merchandise to back up the policy, it needs to be relaxed. They were also happy to keep the returned items. So now I'm out both the money and the useless swimsuit pieces.

Needless to say, the customer is NEVER right in this place. They hide behind suspect and anti-customer policies, and close off the dressing rooms, likely to lock your money with them so you can't get it back. Staff is extremely rude. If you want silly beach items, it's probably fine. But if you want a swim suit, DO NOT RISK IT! These people do NOT deserve your hard-earned money.

Interestingly, upon arrival at their store, their door was shattered. My guess is a dissatisfied customer after an interaction with their rude staff. I'm not surprised frankly. Never have I dealt with someone like that in my 41 years of life.

Gladly went to another store, spent my money there. They had better selections, more sizes, dressing rooms open, and much...

THE WORST PEOPLE IN THE WORLD. not friendly to tourist, nor locals. I would never go back, and also would never recommend to anyone else!

Had forgotten to point out that they had singled the youngest girl in our group because she had picked up a ring to try on, and held onto it trying to decide if she was going to get it while looking at other rings, then put the original ring back down and walked back to me with no new rings on her fingers or in her possession. They wouldn’t let us leave the store without saying they were calling the police over a $9 ring, as well as not even accusing her of stealing? they just kept implying that she had picked up a ring and wanted her to show them where it was, (my friend is forgetful like many of us in big stores) and couldn’t remember where she put it!! At this point, out of kindness (after i had just spent $100 dollars at their store) I PAID for the ring that my friend even hours later still doesn’t have and now we just laugh because who even are these people. Anyways, like i said above HIGHLY do not recommend unless you want negative attitude boys who are going to take your money for not even being able to walk out with the merchandise (the ring). Wish I could’ve returned all of my items after purchase anyways, then read on their reviews that they don’t refund?!?...

Absolutely horrible. I was verbally accosted by a man who worked there because my kids rang a little bell they sold in the store. He marched up to them and told them to cool it or leave his store very rudely. I reprimanded them and made them stop ringing the bell. We put our items back said we would spend our money elsewhere and began to walk away. It wasn’t worth it. That seemed to set the employee off, he began arguing with me and proceeded to pickup a bell off the shelf and ring it repeatedly in my face while blocking my path. Once he finally stopped I was able to get to my husband and tell him what happened. When confronted by my husband he hid in the back of the store and shouted over the counter in front of all the customers and blamed me for the incident because I was “rude to him first” which is totally not true. My kids are all shook up over this experience, DO...