St. Jude Shop — Local services in Haverford Township

The WORST customer service!! My gift for my nephew's First Communion arrived 2 1/2 weeks late and they lost track of the order 4 times!

I ordered a baseball rosary and specified they contact me if for any reason it would be delayed. I chose a shipping rate that would result in it arriving in plenty of time. The next day I received a confirmation that the gift would ship on time. 2 days later, I call the store and they say the item is out of stock! Now it's too late to order from another vendor. Now I'm letting my nephew down on his special day and the rosary won't be blessed by the priest at the First Communion. The salesperson assures me it will ship on Monday instead. I call her back on Tuesday to check in, and I'm told it will be out of stock till the following week! A new person answered the phone who is clueless to the situation.

We played this game 4 SEPARATE TIMES where they promised me a new shipping date, then never call me and it never shipped. I kept calling them asking why it hasn't shipped yet, and they forgot about my order each time! I'm promised that as a consolation for the delays, they will "include a special gift to commemorate your nephew's first communion." The baseball rosary finally arrives to my nephew 2 1/2 weeks late, and THERE IS NO SPECIAL GIFT INCLUDED! BTW - it only arrived when it did because I kept calling them - they finally did get the shipment into their store, but forgot to mail me the rosary until I called them!

Maybe they don't care about a $20 from meBut this was something special that was time sensitive, and the timing and sentiment was more critical than the money spent. They should be ashamed of themselves for caring so little about human emotions and people's Faith. If it was something for myself, I wouldn't mind if it was late. But to constantly lead on a little kid is shameful. They shouldn't be in this line of business if they are playing game with people's hearts and taking no responsibility for it. Very misleading...

Extremely Disappointed with St. Jude Shop’s Customer Service

I had an incredibly frustrating experience at St. Jude Shop while shopping for my daughter’s First Communion dress. I traveled over an hour to visit the store twice, and both visits were complete disappointments. The first time I called, a man on the phone specifically told me not to come until 2:00 pm, so I followed his advice. When we arrived at 2:00, we were turned away and told that dress try-ons stopped at 2:00. This was incredibly confusing and completely unnecessary—why even suggest that time if it wasn’t valid?

During my second visit, I spoke with Antonella on the phone before coming in, and she assured me that they could order dresses to come in for my daughter to try on. However, once we arrived, we were told that nothing could be ordered. It was frustrating to hear one thing over the phone and be met with completely different information in person.

To make matters worse, the customer service was rude, and I was given conflicting information about dress sizes from multiple employees. One employee said the size I needed was available, while another insisted it wasn’t. I was left completely confused and unsure of how to proceed.

Antonella also promised me a call back on Monday after my Saturday visit with an update on what could be ordered, but that call never came. It’s incredibly unprofessional and disrespectful to ignore a customer after making such a promise.

So much time was wasted traveling back and forth to this store, and all I got in return was poor service, rude staff, and confusion. I would not recommend St. Jude Store to anyone—if you value your time and a professional experience,...

They have a great selection of communion dresses at a great price point. We were so excited when we arrived however we were left disappointed and frustrated at the customer service specifically Antonella. We had every intention of buying at least one if not two dresses and accessories for my 2 daughters but she was extremely rude and short with us and I honestly have no idea why. She genuinely seemed like she did not want to be there. My daughter loved a dress but Antonella told us it only comes in a 6 when we thought we would need at least a 7. She tried to deter us from letting my daughter still try it on in case it was loose enough to work with. She failed to mention that even though the dress doesn't come in a 7 it does come in an 8 that we could work with nor was she willing to show/offer us anything comparable. Again she was very bothered about helping us and I don't know why. She didn't even really want my daughter trying on the other 2 dresses we had picked out. I want to support small businesses but after this experience my one daughter will be getting her dress from a big chain while my other will be getting the Tip Top Kids Style 5845 she loved in the store in a size 8 online elsewhere. Hopefully I can find another small business to purchase the rest of the accessories. Again based on the selection and price I would love to recommend this store however I would be mortified if one of my friends visited and had a similar experience with her. Definitely disheartening. One tip: I totally understand the 3 dress max. for try ons I just wish there were signs or something more...