Life Care Center of Kona — Local services in Hawaii

This facility is dangerously understaffed. My mother was admitted needing critical care, with limited use of her hands, feet, and legs. We were assured that physical therapy and critical care would be provided to address these specific needs. However, during multiple visits, we experienced significant delays in response times. On numerous occasions, it took over an hour for anyone to respond after my mother pressed the call button.

While some of the issues can be attributed to the severe understaffing of nurses and CNAs, there were also instances where the competency of a few staff members was questionable, and their ability to provide care for critically ill patients was concerning.

The administration seems to prioritize financial gain over patient care. Despite the obvious staffing shortages, they continue to admit more patients, stretching their resources thin and compromising the quality of care. This approach not only impacts the patients but also places an unfair burden on the dedicated staff members who are doing their best under challenging circumstances.

I hope this review serves as a warning to others and prompts the administration to take necessary actions to address these critical issues.

Edit: I will not be calling the owners, there is no way to resolve the lack of care my mother already received. You should have done something during the multiple conversations my father and I had about the concerns of the care. Sorry that this will serve as a warning for others considering giving their hard earned money for “care”’....

We live in Kailua Kona Area....My Dad was approved and we sent 2 request for Him to go to Life Care Center for long term care as He couldn't walk and is 89.. He was rejected TWICE! Even at the referral of His Doctor and Care Coordinators... After 2 rejections My Mother and I were devastated...We continued for 6 months to try to care for Him at home at much difficulty...He had a fall and after going to the Hospital He was referred to Hilo Legacy...we couldn't be happier now...Much nicer newer Facility and the dedication of the Staff and kindness has been tremendous....Most of all My Father is Cared for and Happy! Although the drive is long for my Mother and I and Family we are happy He is Happy and getting the care He SO NEEDED! I am disappointed in the Life Care Center of Kona....I work in Kona and could have visited Him more and all our Family! I work at a place where I meet with many local families and have heard quite a few bad stories about Kona Life Care Center....so now I am relieved He is not there...worth the DRIVE ! Still wonder why though and the Staff at Legacy...

My husband spent six weeks at LCCK, recovering from a near-fatal stroke. He received excellent, personalized care, and the speech, physical and occupational therapists were absolutely phenomenal. They worked with him steadily, setting and achieving goals that were well beyond expectations. We are especially grateful to the speech therapists, Lea and Alana, for their patient, persistent, caring and creative work.

By the end of his stay, it seemed like everyone knew him - from the laundry lady to the chef - and all cheered his progress. Thanks to them, he is 90% his old self - walking, talking, driving, enjoying time with friends, and going back to work.

I had several meals with him and the food was pretty good! You can buy a meal ticket for $3 at the business office. There was a special pre-Thanksgiving dinner buffet, and various events and activities guests may join. At Christmas, they brought a little tree to his room, and "Santa" left presents underneath.

I would recommend LCCK...