Spectrum Store — Local services in Hawaii

I’m paying for a service that I am NOT using and none of the services could clarify why this is so. Service by phone: person said that I have to have a number linked to my device. My son broke his device last year 2022 August and I have been paying $29.95 since. They lowered the bill to $14 something in March 2023, so I can keep the number. I was told to pay off the device in order to get a new phone. I let him know I will go in person. In person service: I went to pay off the device in hopes to get a new one. It was embarrassing going back and forth with spectrum office and my bank only to be told by spectrum clerk 5 hours later that something is wrong with their system. I was advised by my bank to wait until Friday. Spectrum should take the money out by then. Again, spectrum failed. Yet, during that week, spectrum was able to charge my card that I couldn’t pay off the device with to pay for my bill. I went back in and was told, they can’t take payment for a device in the store. Online service: I tried to pay for the device during and after the incidences mentioned above and is given the notice that they have technical problems or something of that sort. Spectrum, I just want to pay for the device and get a new one. If someone from spectrum is reading this review, please help. I have been paying almost $250 since August 2022 for a service that I am not using. Lowering the payment for a line that I am not using still doesn’t make it okay. It’s April 2023 and I’m still paying for something you are not providing. On top of that, I am charged $10 to be added to my other 4 lines that is working. The last time I came into the office, I’m told that another $10 will be charged to each line because I took off my WiFi service with you folks. I would appreciate if someone would call to help me with getting a new phone.and clarify the service I’m paying that I am not using. The way I see it, I can just pay for the device...

Worse Customer Service EVER!!

I had been on Spectrum for several years (due to lack of availability of other services in my area). Finally when another service became availabe I switched to it immediately. The following day after getting my new service from another company installed I called Spectrum to cancel. I also went and turned in my equipment. I did not think about this at the time but I was 1 week into my monthly billing cycle.

About a month later I get notified that my automatic payment that I had setup previously with Spectrum had been processed. I was surprised to see that it was for the full monthly amount of $126.40. The service was only active at my location for 1 week of the 4 weeks I was being billed for.

I called Spectrum and they informed me that they do not prorate service and even though I cancelled one week into my monthly plan I still had to pay for the entire month. They said that my account was now considered closed and my bill was current and I would not be charged further.

I still feel robbed at least in a way. This silly policy that they do not prorate service is absurd!! I just paid $126 for one week of internet service!! The woman I spoke with in the billing dept. (she said she was based in CO) was not really helpful and spoke to me in a rude, condescending tone. I said that I was glad to not be on their service anymore and that I felt robbed. She then says 'Merry Christmas' (I was spaking to her on the evening of 12/23) in a smartass tone. This made me angry and I just said 'yeah right lady' and hung...

One of the most vile, deliberately incompetent user experiences of any business I’ve ever had the displeasure of throwing away my money to. Despite constant outages, they will not reimburse you for service downtime unless you call them, deal with their horrible phone service, and specifically request it. They will claim to have the fastest internet, even though that is a demonstrably false statement. They will stonewall you and create technical hurdles to make it harder to cancel their service. If you don’t cancel the day before a billing date, they will charge you for the entire month of non-existent service, without any offer of prorating. This is truly an evil company that relies on its status as a monopoly to extort customers. They were too comfortable in their status to update their own infrastructure, and now they are panicking that a local provider has set up fiber optic, which is easily twice as fast for the same price. I’m fairly certain that they messed with their Maps pin to make it harder to find their store to return their (overpriced) rental equipment. One of the employees in the store was nice. That’s about all I got for the one-star minimum I...