BOXFOX INC — Local services in Hawthorne

I think it's safe to say I'm officially a HUGE BoxFox girly! I heard about BoxFox from my cousin and now find myself sending a BoxFox for every freakin proposal, birthday, or baby that comes around. Their selection of products is amazing & I get mesmerized shopping their marketplace. The best part is you can filter the products by color so that your gift box comes out so aesthetic and IG worthy, and choose goodies that are locally made or by women-owned brands (so like, thumbs up)!

A while back, a mail carrier lost one of my boxes in transit by their error (not BoxFox), and the customer service team didn't hesitate for a second and had a replacement box with handwritten card shipped out within 24 hours!! I'll stop my mini rant, but overall you probably get the point. I love what the BoxFox team is doing and would prefer everyone build me a custom box for the rest of my celebrations. Highly recommend for all gifting and for your own personal retail therapy. I'll...

EDITED-Word of warning. I just placed a significate order. I confirmed each box to each individual and again once the order was placed. When I received the confirmation for each person (7 in total) the orders are wrong. I tried to find a phone number and couldn't find one anywhere. How disappointing. I have emailed and chatted - no response. This lack customer service and phone number is why I look for another company to work with in the future. Update: I did get a phone call from Emily. Somehow there system glitched which caused the confusion. She was able to fix the problem for which I am grateful. I changed from 1 star to 3 stars as a result. I still think having a customer service number for escalations is important. I hope BoxFox considers this...

Very grateful for the ways Boxfox has helped me be there for friends from far away and come up with the right gifts and thoughtfulness when I didn't have the right words or gifting myself. Anytime a friend has had a miscarriage, a celebration or a major loss or win, I really feel grateful that I can go to boxfox's website and trust them to get something appropriate and loving for the person I cared about.

Also just really grateful they do the research for me and suggest great black-owned and AAPI owned brands and products that I love. And for how they highlight their diverse team and staff in a way that feels really genuine like they actually practice what they preach...