Parrot Confectionery — Local services in Helena

This place is a super cute, old school diner with decent lunch and delicious milkshakes. However, todays visit ruined my experience with this place. This service took place at the bar. The lady who initially greeted us gave us a minute to look at the menu. When she returned and asked if we were still deciding on food, we told her yes and she walked away without taking our drink order. Once we had the food order placed and the food brought to us, she had asked if everything looked okay and we said yes. A few minutes later she asked if it tasted good and we said it did. This was the last time we spoke to our server. She never asked if we would like another drink, dessert, to-go boxes or anything. Herself along with 3 other employees stood in a mostly empty store talking and gossiping not more than 15 feet away from us! Several times she walked past us and said nothing. Several times eye-contact was made and no action was taken on the servers end. This is a poor excuse for service/attentiveness and quite honestly the worst service I've had from anywhere...

Customer service here is worse than lousy...it doesn't exist!! While traveling across Montana, my husband stopped into the store to order a pound of mints, etc. After arriving home 4 hours later, he finds that the employee has given him the incorrect product. After a call to the store to explain and, hopefully, resolve the problem, the response was NOTHING!!! After telling the man who answered the phone about the problem, he replied "okay" and hung up the phone. I then emailed the store...STILL NO RESPONSE. My husband spent $35 there that day but NEVER AGAIN!!! The product is good...but certainly not that good. It has left a very bad taste in our mouth for this retailer and their lack of...

I am 23 years old and my Montana-native mother has been taking me to the Parrot since I was born. It NEVER fails to disappoint. The confectionery is a perfect blend of nostalgia, sweet treats, and fantastic food. The service is friendly and one of my favorite pastimes is looking into the glass case and selecting chocolate candies. I almost always get a small bowl of chili with an All Around Chocolate malt. It is to die for. Not only should the Parrot be known for their amazing sweet treats but their chili is also delicious. I highly recommend visiting this jewel in...