Power Townsend Company — Local services in Helena

I recently bought a water heater (march 2019) we also had a 6 YEAR warranty. Shortly after it was installed we noticed the element was burnt up before it was even used right out of the box. We went back and they gave use a new element. Ok fine.. Now I finnaly had hot water, great! Not even 4 weeks later it stopped working . Tried to get a hold of the warranty people, they were no help and gave us the run around. Told me to email pictures but than refused to give me the email address. Went into Power Townsend and spoke with the joke of the manager (TJ) he tried to give us another element (even through we told him that's not the problem) when earlier in the day he told us they would replace the water heater. After this almost burning down my bathroom and having to travel over 120 miles to be able to take a shower MY NEXT PHONE CALL IS TO MY LAWYER. After being a long customer spending thousands and always paying our bill on time on the account we have there you would think we would be treated better. I have to honestly say we will be shutting down our account and doing business else where (which is too bad since I prefer to spend with local/small business vs. Big box stores) WELL DONE TJ. YOU LOST A LONG TIME LOYAL...

I have shopped at Power townsend for many years and have always found the most knowledgeable and respectful people to help me. They provide personal service and their staff always ALWAYS listens to what I need and pays attention to the fact that I don't want just the tool that everyone buys, but I might need a tool that works for ME! My husband had several heavy drills that I just could not hold and operate with one hand. The average box stores had no sales person that even listened to my needs, and most had no idea of any specific features of the tools. At Power Townsend, I shared my frustration with the heavy drills and the sales person listened and showed me several different brands, pointing out what could be easy to operate vs those that would be more difficult. He even had me hold each one to see how it fit in my hand. Ultimately, we found the perfect drill for ME and I love it! Easy to use, perfect weight and balance. I prefer to have the people who care vs those who are out to just sell...

I went in the Helena Power Townsend store to ask about roofing shingles. I walked up to a person I assumed was a customer service representative who would be able to help me. I said "hey" in what I felt was a inquiring tone. He immediately got upset and asked me "did you just hey me"? I was taken aback and he proceeded to tell me how rude I was. We then proceeded to have a verbal argument and profanities were spoken. I asked to speak with his manager and he told me he WAS the manager. I then realized this was a losing situation. I told him he was not a very good manager and I wouldn't be back in that store and left. I'm going to tell everyone I know that if they can avoid it dont go to Power Townsend in Helena.

I shop in Power Townsend frequently and have always had good experiences. This experience was uncalled for and I won't forget it. I'll take my...