GameStop — Local services in Hemet

Gamestop isn't known for competent employees, they're are much like Walmart in that sense. When I go into gamestop, I am greeted by employees who do their job well. I've only had one problem with gamestop: I bought some headphones($107) and wen I brought them home, the wireless dongle wasn't there! So we brought them back WITHIN THE HOUR. The manager told us because they were opened, we could only get store credit, they were the last one and were quite obviously already opened when I bought them, they didn't even have all the packaging materials. He was super suspicious the whole time and I think he stole the dongle out and tried to pawn it off on some sorry sap, too bad for him we weren't just some sorry saps. After insinuating that he may have been the one to steal the dongle, he said "okay we'll give you cash back". We then went across the street and bought the headphones, with all the pieces, from walmart. We also made a corporate complaint. This man is the new manager and he seems to not care about the customer at all.

Other than that, I've never had an issue...

First off the store is really nice looking and the workers are friendly but one lady that worked there, probably around 40 years old, didn't seem to know what she was talking about. I overheard someone ask if they had skyrim for Nintendo switch and she was like there's no such thing as a skyrim game. And the customer went on to tell her that she played it on her friends device recently but the worker insisted there was no such game. Then the worker went on to say there is a game called "Elder Scrolls vs. Skyrim" but that there's no game called Syrim. Smh first of all its not Elder Scrolls vs. Skyrim lady. Oh just hearing her made me so irritated. It's Elder Scrolls V as in the Roman numeral. Yes it's called skyrim. It's not Elder Scrolls verses skyrim. What in the heckaroonie is that?! I'm sure any other worker would know what a customer is talking about when they say Skyrim. Not once have I ever had to say Elder Scrolls V Skyrim. No I just would say Skyrim and they'd know what I'm talking about. There. I'm done. Thank you...

I have never wrote one of these but I want to give recognition to both the associates at Game Stop near Wal-Mart. They were great! Especially Paul. He went above and beyond to turn a very bad experience (with a different retailer) into my little girls favorite birthday present ever! I have a long history working retail myself so I know when someone goes way out of their way to make a horrible situation into a fantastic one. Paul has earned lifetime customers in me and my family. I can not express my gratitude enough. I highly recommend him and his location to any gamer out there. Trust me, I know when someone is passionate about customer service and when they love what they do. Go see Paul for any of your questions, you'll see for yourself why he inspired me to write...