Buffalo Wild Wings — Restaurant in Hemet

Last week me and my family visited the location after flying all day in from TN. We had Sarah as our server and she was absolutely terrible. I am not one to pull the race card but I have served many years so I know exactly what was happening and how she profiled us being of color and having smaller children. (any previous server knows what I mean) Many of us did order waters. The promo that night was the bottomless Apps and BOGO boneless wings which we inquired about and as soon as we did Sarah rolled her eyes as if she was irritated with us. We were not rude to her at all just asking questions so we understand how to order. I watched Sarah refill all the other tables around her drinks multiple times that night ( which were all a lighter complexion from us) and not once did she refill any of our drinks the entire night which were all empty. Again we did not complain or give her any attitude for not doing so. What made us upset is that I ordered first a large order of fries for my TWO year old which did not come out. I reminded Sarah twice about the fries before requesting a Togo box. Also when my buffalo wings came out they were half sauced so I asked for them to be sauced again which took maybe 7-8 mins for her to bring back and of course they were cold when they were returned. No problem I looked at Sarah and reminded her of the fries again and she said okay. I watched her go back and forth from the kitchen to the bar doing absolutely nothing at all not picking up any drinks for her other guest just looking around. We then head to check out and we ask to split the bill 3 ways we remind her the fries needed to be removed she said okay and went to the back multiple times to have the manager remove them allegedly. She then gave a receipt for one price but charged my sister another. After her charging the wrong amount to my sister we asked for an itemized receipt which she wouldn’t provide. After all the frustration we decided to just handle the difference on our own because it was clear Sarah was irritated with us and at the point I was too because my two year old had not eaten and he was very cranky. But we then decided to go back and speak with the manager Cheyenne ( could have spelled wrong) informed her about the service we received from Sarah and everything that happened. We the requested to see what we were charged for. Of course they could not find the ticket that originally had the fries but when they did the fries were indeed still on the ticket and we had paid for them. The manager removed the fries and said she discounted the ticket but not once offer to provide the fries for my child that still left without eating. The manager also really didn’t show any empathy. All she said is that she would speak with Sarah. This experience was far from acceptable and definitely should have been handled better. I really wouldn’t recommend anyone eating at this location and if Sarah is there I wouldn’t recommend any person of darker color dining in with their family. That was my first time ever leaving a restaurant and not leave a tip and that really bothered me I normally at least leave $5 even if the service is slow but the service we received was completely...

Wow what horrible food and poor customer service skills. I've always known that it was crucial for my best customer service skilled employee to work the front. Tonight proved case and point. I ordered $60 worth of to go food from Buffalo Wild Wings-Hemet. It was a waste of money but it was possible for the Host/Cashier to fix the situation and he made no effort to do so (Anthony?). If you look at my photos you can see the order I placed and the food ordered. You can also see the food I received. The salad and the Philly cheese steak were not edible as far as good food goes. The wings and the chicken bites were fine. Basically BWW should stick to only chicken. My bigger concern is that somebody actually bagged this food and thought it to be acceptable. I ordered a wedge salad no green onion add avocado. I received a salad loaded with green onions and no avocado. I uploaded a picture of the salad from the menu, my salad and then a pic of the toppings. I actually had to lift the salad wedge to show toppings or lack there of. The salad was not eye pleasing and wasn't worth my picking out the green onions. Also there was no avocado or crumbked bleu. I threw it away. The Philly cheese steak is chopped not shaved meat that looks very dry. The cheese sauce which is on the bun not the meat is minimal. My bf ate his chicken bites and put the sandwich in the refrigerator. My guess is I will end up throwing away the sandwich also. Anthony suggested I check the food before leaving. When I saw the salad loaded with green onions I put the lid back on. I said to Anthony there was no point looking any further as I ordered no green onions and it was loaded with them. Anthony started telling me something about a new menu. What does that have to do with my order being incorrect? Anthony did not say let me fix the salad or call a manager. He did absolutely no customer service recovery of any kind. I took my food and left. After checking my order the other errors....I didn't receive the drink that was ordered and the wings that were fine were put in the to go box without the paper liner. The bottom of the to go box was completely soggy. Everything else had a liner but not the item with sauce? I'm completely displeased with my food. I do not recommend this BWW for to go orders...

3rd time we order from here. 1st time they messed up we picked up our food when we got home we were missing order of fries and did not get one single dance sauce. We called they gave us a credit for the fries to get them next time. We order that next time 2nd time in a different occasion and mentioned about the fries credit and ranch that second time we got it correct and manager was very apologetic. 3rd time, called on our way from san Diego about 30 minutes far phone rang for about 20 times, someone finally answered and put me on hold for 10 mins. Mind me by this time we were about 15 mins away. Girl finally starts taking my order, I had to repeat it a couple of times cuz she couldn't get it correct she puts me on a hold the the phone hangs up. By this time I was already getting upset. I called back waited another 5 mins already in the parking lot they had canceled the first order since they hang up on me so I had to repeat everything again, by this time I'm already bothered so I accidentally said hit instead of medium sauce and realized it after I hang up so I ran inside to fix it. I let them know I had just called a minute ago and wanted to change the sauce, the girl seemed to not get it I said medium a couple times and she told the guy to go change it to mild, glad I heard cuz I corrected her. I assumed that was the girl who had hand up on me in the first place super disappointed. Still waiting on my order writing this review last time I order here hoping they get my order right this time will be checking as soon...