Goodwill — Local services in Hemlock Township

I love stopping in when the staff is nice, which is about 70% of the time, depending on who is working. I stopped in last week and I guess it was the wrong people. I knew exactly what I was going in for and where to find it, I had 10 minutes to spare and the sign out front did say "Open". Upon entering, the cashier said "We're closing in 10 minutes" to which I replied "Yep" and she immediately said yep in a mocking tone. I said I know what I'm going for, I went back and got it, and was at the checkout line with 6 minutes until closing. Then this other man (from the staff) walks by cursing me and others in line out because they were closing and we should all be gone. Hmm.. doesn't seem to me like these people were grateful to have a job and definitely should NOT be working with the public. I've been at my job MANY times when people come in at the last moment and I never minded. Sure, I may not be getting out as soon as I thought, but hey, I'm making more money... so who cares? Bottom line, if you go, just know that you may run into some very...

Horrible customer service. Wanted to give store credit when returning a not working $529 handycap lift purchased the day before. I called ahead to ask about return policy that I already knew about when purchased. They have allowed days if a item does not work. Bring it over she said no problem on phone. After she found out it was over $500 problem started. Management above her said she had to do refund. Then she made a attitude and said I should apologize or she would not do refund. She is the one that should apologize to me. I will be reporting her behavior and never shopping store again, I told her. Deal with my wife. Then she refunded me . A nasty low life little girl about 16 overheard some of this and yelled at me for not being nice .She was so stupid and clueless I did not...

First off I will say, there is a young gentlemen with a cat eating a mouse tattoo specifically , who in my humble opinion; deserves a raise. He is so kind. But the prices here are so expensive. $20 for a used item? $50 for a bed spread that has clearly been dead stock in a store for 5 years or left in someone’s attic… $10 for a USED teacup? Ridiculous. I will come here for the experience but I will never understand charging this much for items that they are given for free. Workers also tend to make their own rules as they go. Some days they give you hangers with the clothing you purchase, other times “corporate won’t allow us.” It gets a bit annoying. Otherwise...