Verizon — Local services in Hemlock Township

We’ve had such an emotionally-draining, exasperating experience since my last phone upgrade, in April 2022. We have been loyal Verizon customers for 20 years.

My 5-year old iPhone began to malfunction where I couldn’t hear through the earpiece. After troubleshooting over the phone with Verizon, they told me to go to the store. My husband told me to use our phone insurance to replace/fix your phone.

The girl in the Bloomsburg store said it would be cheaper to get a new phone with the trade-in promotion of $700 for my old iphone, rather that pay the insurance deductible for a used phone. I asked her four times: are you SURE I’m getting $700 for my phone trade-in? She said yes, that’s the promotion. She also says, I need to be the account manager to make an upgrade. I thought changing this wasn’t a big deal because she did it with such ease, until my husband had a conniption about it later that night. Red Flag #1 🚩 I agreed to upgrade and chose the white iPhone 13. She “mistakenly” grabs me a pale pink iPhone, completes transaction until I question her: is that really the white one? ‘Oops.’ THEN she had to RETURN it and that’s where the suspicious activity continued. Red Flag #2 🚩 A little odd, but I thought I could trust a large corporation. The Bluetooth information transfer was taking a long time so she gave me the prepaid shipping label box to return my old iPhone. I went home, erased the old iPhone’s memory and SHIPPED IT BACK. THE TRACKING SAYS IT WAS DELIVERED TO THEIR TEXAS LOCATION. However, Verizon claimed it was never received, then they said they shipped it back to me. 🚩 There was absolutely no tracking saying it was shipped back to me and I never received it back. Mystery surrounds where my $700 iPhone ended up.

I’ve spent hours on the phone with them in June, August, September, October 2022 & January 2023. 🚩 I finally went back in person in April 2023. 🚩 Every time I speak with someone at Verizon, they act like they understand my frustration and will credit the returned $700 iPhone, but it never happens. It’s been a year and a half and my husband switched us to Xfinity. Our old $211 Verizon bill is now under $100 with Xfinity.

I sincerely believe the girl somehow scammed us and Verizon failed on at least seven separate occasions to make it right. All the notes are in our account. Since we canceled the Verizon contract early we had to pay the $450 balance of my new iPhone. Yet they never gave me a dime for the old iPhone I sent back to them. Which is why I am writing now to warn others of the utter scam we went through. Waste of many hours of our time and money. So frustrating and disheartening. I thought they were the...

Well let's start with the sign in BS and then you sit there for easily 30 plus mins even if it's for a question or a quick purchase or even an upgrade. An upgrade will probably keep you there for hours and hours as they try to shove every device known to man down your throat and increase their commission. I get paid off commission as well and I have loyalty to my customers and don't sell them nothing in excess and they all appreciate that from me plus I don't leave them waiting for my service. Anyway I've been a loyal Verizon customer for atleast 10 yrs if not longer and today I've decided to switch my provider. We all know that these cell batteries are lucky to last a yr or maybe 18 months at best but I was apart of their EDGE program and loved the fact that we had the option of upgrading to a new phone every yr and being charged the price of the phone thru our monthly billing. I go into this store today...waited 30 mins to be seen to ask about an upgrade and was told the edge program don't exist anymore and would have to wait another yr till my wife and I were eligible for a new phone. The other option they gave me was to pay off the remainder of the phones which are massively outdated and then get new ones but pay their price for them. So pay 600 dollars to get rid of our old phones and pay another 600 plus for newer phones...no thanks I'll take my business elsewhere. This is how you treat someone who has been with the same cell provider for years...well I guess it's just like all businesses anymore screw the customer over so the company makes more in the long run. Feel free to contact me Verizon I'd love to hear from you and why you feel it's necessary to end a program like that. Looks like AT&T is going to have 2...

Went to this store a little over a week ago with full intentions of upgrading both phones on our plan to iPhone 13 pros and 2 apple watch series 7's in addition. (THIS TRANSLATES TO OVER THREE THOUSAND DOLLARS!!) Headed straight there from work. Got there a little before 5, it was the one day both of us could get there together. Was greeted as soon as we walked in with "we are closing at 6 today (which was an hour early), expect to wait a while if we get to you at all." We hesitantly decided to wait a while since we were already there. Approx. 20 minutes later, this same very cocky young man (I'm assuming the ring leader of the circus) walked up to us and said, "If you know what you want, I STRONGLY suggest you order it on the app. If you're lucky you can take it home and set it up yourselves." We replied with, "we need help with current offers" since there is no detailed information online or the app. This "gentleman" completely ignored us and went back to what he was doing. At this point we decided to get up and leave. Not one person even acknowledged that two customers were walking out the door. We are both in sales and completely understand times are tough. Had we been given a courteous explanation such as; "We're sorry we are short staffed, feel free to take a seat and someone will be with you as soon as they become available." We would have completely understood. Unfortunately Verizon is still the best service in our area, but luckily we live between Bloomsburg and Wilkes-Barre locations, so we will definitely not be going back to this particular establishment. An entire evening...