The Home Depot — Local services in Hempfield Township

Pro-Membership, Paint & Service: First off, I'm 69. I am still in great shape and have a multi-skilled background. I can afford someone else for most jobs, but I do it better. I moved to this area about 4.5 years ago. The Greensburg facility is closest. And it's conveniently located to many other retailers and their competitors when they do not have what I'm looking for. I do go to Home Depot first for just about everything. I give them a rating based on an overall view of the down-turn direction the retail services industry is in right now. And I do not blame Covid, global warming, or Trump for its current condition. It's rare that I go there and need assistance. But when I do, I have not been too impressed. And at other times, I want the guy's personal phone number for when I return. A week ago, I was in a rush to get a project completed and wanted to order the same paint I had purchased a few years earlier. I had all the numbers I needed. The main desk said I could do it or transfer you to the paint department. I chose the transfer. After about eight rings, someone picked up the phone and placed it on the counter. After a few seconds, I started saying hello a little louder. While I wait a little longer, I can hear conversations and the tapping of a keypad. As I approached the 1-2 minute timeframe, I realized they wouldn't pick it back up. (I didn't have time to go there to order it.) The next day, I decided to try again. Front desk to the paint department again. The guy answers. I tell him what I have. He says he can't do it because you'll have to pay for it. No issue; who do I talk to? He confirms that I'm a pro-member. He transfers me to the pro desk and the pro dude answers. I tell him what I have. He says do you want to pick it up? Yup, that's why I'm calling, to get in and out. He said you can come in and buy it. I said that's why I was transferred to you by the paint department, so I can buy it now and pick it up. He said you can order it online. At this point, I thanked him and said I'd come in and order it. This is just one of several issues I have had here. As you can see, I like detailing things and do not have time...

I've never had as bad of a customer service experience as I'd had here. I went to return an item that was purchased online with my Home Depot card that was an add-on with an appliance purchase, the item ended up not being needed, and I went to return it. There was some issue with locating the purchase as I didn't have a receipt, but was able to locate the order number and sale information through my account on their website. After showing the cashier the purchase and item on the order several times, but to no avail, she wasn't able to locate it in their system. She got who I assume was her manager at that point who was not only unhelpful, but dismissive of my issue and told the cashier it wasn't their item and that I had to go through their online team to return the item. I remained calm and tried to explain to her that their policy states any item purchased online can be returned in store up to a year after the purchase date, and before I could show her my proof of purchase I was cut off and told "we don't do that here." A pretty minor situation that I was just hoping to get some guidance on became very stand offish quickly and I left feeling unvalued as a customer and utterly disrespected.

I understand that working in retail is difficult, let alone in customer service. I've been there, I've done it. I've dealt with difficult people, so when I go into places I try to be the customer I always wanted. And I get it that after the pandemic things are even tougher and people aren't as patient. But I've never in my retail career talked to someone the way I was talked to that day. And I pray nobody has to be treated the way I was that day.

I've located the receipt. I'll be back to return my dishwasher hookup kit. And I'll be going full Karen if I'm treated any way like i was before. I'll even bring the wig and...

Why is speaking for outsourced Home Depot support better than calling the The Home Depot store? Called the Greensburg Home Depot yesterday for a missing part of our new table and had to talk to 2 different guys who put me on hold and never got back, then 1 lady who was ruder than all get out. Called back & had 1 awesome guy who solved my issue in 2 seconds. Called again today to get a part replaced that’s broken with the outsourced Home Depot line and the girl solved my problem and had me a new part sent out in 5 minutes. Needless to say, if you want something from Home Depot and MIGHT have a problem with it, simply DONT go to Greensburg Home Depot. Literally the worst support there ever. And to the lady who answered my call and was rude from the getgo, please don’t ever work in customer service as long as you live - like ever again. Sincerely, No Longer a Greensburg Home Depot Customer ✌🏼 P.S. I worked in customer service so I get it’s not fun & can be frustrating at times so usually I’m not rude on the phone AT ALL when I talk to customer service people. However, when you answer the phone and before you even ask the problem you have an attitude with me & don’t wanna do your job and just push it to the outsourced customer support, that’s when I have a problem.

Thanks to the one useful guy they have working in customer service - I appreciate you & you’re the only reason I didn’t give my...