HOTWORX - Henderson, NV - Black Mountain — Local services in Henderson

For a gym that is owned and primarily operated by women, it was very disheartening to see how they handled a case of harassment towards a woman.

My friend was harassed by a man via a situation where he demanded to share a sauna. To clarify, he invaded her personal space, said very rude things, and proceeded to mock her. This occurred with multiple women and it happened on more than one occasion. But the fact was he never even asked to share a sauna, he just did it and claimed it was his right. Not only that, but he was only talked to, not banned from the location or the gym itself. According to Hotworx Contract, under “Courtesy”, it states people “may” be asked to share saunas as a method of accommodating other guests and foster “group improvement,” it is not a requirement. In the “Cleanliness and Conduct” section of that same contract “Negative Attitudes” is one of the behaviors that can result in termination of membership. It made me disgusted to think that people can get away with things just because of how much money they bring the company or who they are friends with (my friend was the one that recommended this gym to me so I guess if they want to play that game that way, we can). Besides, how is that going to look if a woman has a problem with a man, then shows up and he’s still there because all he got was a talking to? The gym is 24 hours but there isn’t always staff on site. Now this woman is potentially alone with a man that knows she went to management on him. Do the math.

As a man myself, I realize how it comes across to be a physically larger individual. In a cramped space, being near strangers in an environment where tight/revealing clothing, strange positioning, and proximity to each other are all factors, men have to be aware of the fact that some women just aren’t going to be comfortable with working out 3 feet from male strangers in a sweat box. And that is perfectly okay, there are other workouts and equipment at that location. Have some respect if they say no and go do your workout somewhere else. Pick a different time slot or sauna. There are tons of options. But always ask and put yourselves in their shoes when they give a negative answer.

Lastly the cancellation. For a case of harassment, they did not even offer to waive the cancellation fees in my friend’s case. This is the literal least that could be done. I even gave them a “second” chance during my cancellation, and they still made me pay. And to date, I haven’t heard back on if they ever went to my friend to pay her back.

As Joey Swoll always says “You need to do better.”

If you are a woman who doesn’t want big, sweaty men towering over you in a sauna while you downward dog, I would suggest finding an alternative to Hotworx until they fix their Codes of Conduct and actually abide by them. There are a couple of other negative reviews on here that talk about this company “nickel and diming” so I can only conclude that...

I was a member for about a year and 3/4 months and absolutely loved it. However about a month ago a had a conflict with another member. When I signed up I was told that the members of this gym were respectful of each others spaces and time and avoided signing up for each others saunas because “who wants to work out next to a sweaty man in a sauna?” . However this man was the ONLY member (as far as I know) that would sign up for other people’s saunas without asking. When I told him about this he kept telling me that he is friends with the owner and he is allowed to sign up for any sauna he wants. I messaged the owner about this and she left me on seen. So I contacted the gym and when they talked to me they told me that “he is an ambassador for their gym, he has lost 85lbs, and spends a lot of money there” they even said that the know he is a “boundary pusher” This made me feel extremely uncomfortable. i went in the following day to cancel my membership but the staff member told me that they would talk to him about it. I don’t think anything was ever done because I never had anyone follow up with me. I didn’t go the entire month of August because it felt unsafe / I was waiting to hear back from them about any updates. So I finally canceled my membership a few days ago which made me sooo sad because I absolutely LOVED going there :(

Edit: I changed my rating down to 1 after further reflection of what happened to me and how it was handled (or more like ignored by the owner to...

BEWARE OF THE CANCELLATION POLICY – GET EVERYTHING IN WRITING!

I was a loyal member for years, with my daughter as an add-on to my account. When I was promoted and began traveling weekly for work, I asked to cancel my membership. I no longer had time to attend Hotworx or travel with the required mat and towel.

When I originally signed up, I was told I could cancel at any time with no penalty. I attempted to cancel in August 2024 and was told instead that I could do a product exchange. I agreed, hoping to make use of the membership. By December, I expressed again that it wasn’t worth the $80/month since I wasn’t using the service.

At that point, I was told I needed to give 90 days’ notice (and that my August request didn’t count). The only alternative was to pay $99 to cancel immediately. I agreed and was charged $99 on January 2nd.

Despite this, I noticed I was still being charged for my daughter’s add-on. I texted Holly and was then told my daughter was no longer considered an add-on and now had a separate account—requiring another $99 to cancel. This was never explained when I first tried to cancel.

I have called multiple times, left messages, and even submitted a contact form on the website assuming it was going to corporate. It’s now three months later, and I’m still being charged. I ultimately had to report the charges as fraud and cancel my cards.

Always read the fine print and get every promise in writing. This has been a very disappointing and...