Staples — Local services in Henderson

Horrible customer service at packaging/ label printing department at STAPLES.

Went there to get labels printed from emails. Now they make the customer go to printer. Well printer just printed the email. When I went up to the counter to explain that before I would email them the email. They would then click the link in email and my label was then printed. I was told they dont do that anymore.

The young, rude girl said " I don't know how to do that unless it's a pdf. When I asked if she knew how to make it a PdF format. She told me she didn't know how to do it either.

Well, it became obvious to me, that I was not going to get my labels printed. Why so complicated???

My thought was REALLY??? Are you not Trained for this Job???

WORST Yet - She even charged me for the printed emails ( that showed the link to click to print label).

This Unfriendly, untrained, STAPLES WORKER WAS DOING NOTHING. There were no other customers waiting for service. I wasted my time, DRIVING to this store, parking, carrying packages into store - 😑

and with an attitude like that from a staples employee---

I'm so done with Staples!!! 😞

Unbelievable, staples used to have decent customer service and trained staff. Not anymore!!!

I even asked her if there was someone else who could help me. Her reply "no".

I was speechless, Tired and , just paid for my pages of printed emails which i threw in the trash. I then carried all my packages back out of the store to my car disgusted and frustrated.

I thought about complaining to a manager but was too tired to even bother.

Would they even care??? I used to use Staples for all of packaging needs. Not anymore!!!!

I went to THE INSPIRADA UPS store, told them what happened at staples. UPS employee was surprised i had such trouble and he said NO PROBLEM, "I can help you with that" AND he was able to take my email ( once i emailed it to them), click link to print label and didn't even charge me for label. UPS customer service was AWESOME. I now use this UPS store often and customer service is always 5 stars.

UPS is now my go to...

Just horrendous. Amazon is suddenly suggesting staples as a return option and what an absolute joke this store is. There is a red head that works there that is rude and works so slowly; oblivious to everyone else. They make you stand in separate lines for Amazon so I stood waiting for a good 5 minutes while she explained an app to a customer. No other customers in either line. Then because she had her back to me (the Amazon line) other customers started walking up to the staples line. She finally gets done with her explanation of the app to the customer who looked like he didn’t even want it but was trying to be polite and then sees me and says “oh Amazon return, I’ll help you in a minute”. I say no, I’ve been waiting here, you’ve had your back to me the whole time and now you have other customers”. Then the customer in the staples line started yelling at me in the Amazon line because I wanted to be next (rightly waiting now at this point 10 minutes) so I yelled back. What an absolute joke. Don’t go there for Amazon returns. They have their back to you and don’t even realize you’re there. Especially if you get the girl who seems obvious to all aspects of her job. Save yourself the misery and go to another...

I have bought a Ipad air2 in this store on March 23rd and exchanged same day for different color and the store person issued a $94 staples gift card. I am trying to use that gift card on May 11th and found out that gift card is invalid or not activated, I have lost the receipt now. Below are all contact numbers i did contacted and everyone helpless. But staples gift card services were able to verify the card and told me the balance but the customer service is still says that gift card is invalid or not activated and i need to have the receipt to correct the issue, There is a huge communication gap between staples gift card services and customer services ( It's like a 2 different companies and they don't talk to each other ), It looks like this store gives the invalid gift cards without activating. I believe this is like stealing the money from the customers. Worst experience and i never visit any staples store in...