DG Market — Local services in Hendersonville

I am writing to formally express my dissatisfaction regarding a recent experience at your Dollar General Market location.

On Thursday, May 8, I made a purchase but did not receive a receipt. Upon attempting to use the item, I discovered it was defective. I returned to the store today at approximately 7:35 PM to resolve the issue. I was assisted initially by Scotty, a front-end employee who was courteous and professional.

However, when the manager on duty, Dana, became involved, the tone of the interaction shifted significantly. She approached the situation with visible annoyance and was unhelpful in locating my original purchase within your system—despite the fact that point-of-sale records should reflect it. Rather than resolving the matter, she instructed me to call back the next day to speak with the store manager.

I am extremely frustrated by the lack of accountability and the burden placed on me, the customer, to seek resolution for a problem caused by your store's system or staff. Despite explaining the situation, I was not offered a refund or exchange based on the original purchase. Instead, I was forced to pay out-of-pocket for a replacement item.

Additionally, when I asked for contact information for the area manager, Dana declined to provide it. Her comment—“I didn’t tell you to come to the store after having surgery”—was not only inappropriate but also dismissive of my situation. Had she approached the matter with empathy and professionalism, the outcome might have been different.

This experience was unacceptable and does not reflect the level of customer service one should expect from your stores. I request a prompt investigation into this matter, reimbursement for the duplicate purchase, and appropriate action regarding the conduct of the...

My wife shopped at this location this afternoon, with the intention of purchasing at least $25.00 worth, in order to redeem the $5.00 off $25.00 purchase. She had a list and gathered up enough items to come to $26.50 AFTER coupons and before tax. One of the items was $6.00 Flea and Tick treatment for cats.The first issue: there were only two of this item in stock, and one had been opened, but the product was still inside the box. When she reached the cashier (Eugene), she told him about the opened box. His response: you should have brought it to me. Now, I guess I will have to close my register and go back and get it. WHAT, you want me to do your job? my wife thought to herself. Then after ringing up all the items, she asked if the $5.00 coupon had been taken off. "No, you didn't have $25.00 after the $1.00 Meow Mix and .50 Little Debbie coupons had been taken off." EXCUSE ME, but I did have over $25.00 after those coupons had been taken off, because I'd added everything up several times, she told him. He continued to insist that he was right. At that point, my wife had had enough and said, "Well, I don't want any of it then!" and walked out of the store. This was not the first time she had had an issue with a different rude...

The shopping experience in store wasn't the problem. The problem came at checkout I went through the whole process of going into the app and creating an account and picking out my coupons, which influenced my items I purchased. I got everything selected and at the checkout I asked the guy about the coupons it and told him it says I have to enter my phone number and he said "oh you don't have to it does it for you automatically". So I said ok and checked out only to find that, no it doesn't do it automatically, and yes you do have to put in your phone number. After review of my receipt I did not get the discounts of nearly 15 dollars. And from the influence of the coupons buying 2 or 3 of things I was only going to get 1 of cost me extra on top of not getting the discounts. So basically I paid more than I was supposed to by around $30 on a $100 purchase. Not happy at all and for now on Cash Saver will have my business not Dollar General Market. A place I used to go at least once a week. Goodbye Dollar General. It's been real, it's been fun. But it hasn't been real fun....