Les Schwab Tire Center — Local services in Hermiston

If you are a woman let your husband father or brother take your vehicle in.. on the 26 th of October I wanted to get studded snow tires put on my carso I took it to Les schwabs in hermiston .. had to go from aloud wheels to steal wheels they come with their own set of lug nuts because the tire seat different anyway upon their inspection of my breaks all was good brake pads at 5 mm all four . So when I left the shop I noticed a little vibration in the rear of the car then I went to Pendleton and wow the vibration was crazy so I took it back in I said they needed balance again .. so the guy that worked on my car that day came right back in and he looked shocked and had one lug nut with him he asked me where I had the tires put on I told him at their shop. He showed me the lug nut and the inside of it was shredded.. he said wow really .. he said that they would put new lug nuts on it balance them again and replace 2 studs… for free then he told me that I needed brake pads rotors and calipers for the back of the car .700.00 dollars worth after I paid 1,200 for the tires . I am single a grandmother and am low income so I don’t have another 700.00 for brakes he said that one side was almost medal to medal and I shouldn’t drive for long with the brakes like that because they can lock up…so I travel back and forth to lagrande a lot that’s where my grandchildren live . So what had happened is the old lug nuts were put back on my car with the new wheels and thy weren’t long enough which left loose tires on my car they were way way off balance and the wobble chewed up my brakes and brakes parts.. they won’t stand behind their motto and expect me to pay for the brakes and brake parts. When I took it back in again and talked with the manager he talked to me like I was stupid and wouldn’t even listen to what had happened I will not spend another dime in this store.,, so now I sit with a dangerous car because of their screw up I still can’t go get my grandkids .. my son would bring them but he died a year...

It's a bright shiny place with great Wi-Fi, other than that, I don't have much good to say. They are consistently more expensive than anywhere else. They take longer than they claim...always. They claim it is for 'superior service' but my experience has been spotty service at best and incompetent/dishonest service at worst.

We had a shudder when braking in our Honda Odyssey. We've had it before with other Odysseys and knew the cause. Six months ago, they talked me into buying the more expensive rotors with a warranty so that "when this happens again" it will be under warranty. When it happened again, not only did they not even try to reproduce the error (the paperwork said they 'couldn't reproduce the error', but that's because they just put it on the lift and looked at the rotors) they said the 'rotors look good' but recommended new calipers...for $1000+. Which is, patently ridiculous. So, either they are incompetent and couldn't identify the known and common problem with the rotors OR they are dishonest and not willing to make things right. Either way, that's terrible service and also has lost trust with the customer.

(Note: Lest you think they might be correct in their assessment, I took it to two other places that 1)were able to reproduce the shudder by getting it up to speed and then braking, and 2)identified it as warping of the rotors.)

Just so you know, I'd rather pay and take it to someone else rather than go back to Les Schwab and have to argue about a warrantied item that they just don't want to make good on. I've waited in their waiting room too many hours to go back.

The claim that their high prices includes their excellent service has failed to prove true. The service rendered has gone downhill and the prices have stayed higher than everywhere else - chain or local mechanic/store. Dealing with tire problems is stressful enough. I will be avoiding more stress by using another...

My mom, sister, and I were on our way to North Bend Oregon from Salt Lake City and spent the night in Hermiston. When I pulled into the hotel parking lot, I dragged the front of the car over the concrete parking stop, which ripped the plastic under carriage below the bumper, causing it to drag. It was 5:30 on a Tuesday. The first place I called said they were closing at 6:00 and that I could try again in the morning. I then tried Les Schwab in a panic to see if they could help with this type of issue. They too were closing at 6:00 and said that while they do not do body work, they would be happy to look at it if I wanted to bring it in. We arrived at 5:45 and they got us right in. A few minutes later, the employee (I wish I had taken note of his name) came out and said that while we will eventually need to take it to a shop to be repaired, he was able to push it back up and secure it for now. They would not accept any payment, nor would the employee accept a tip. I thought customer service like this was non-existent in our world today. The relief and happiness that I felt was overwhelming. My mom has always said great things about Les Schwab but I had never used them before. After this, they will be the first place that I go when I need tires. THANK YOU for saving the day and for saving our vacation! Everyone in the shop - the person who answered the phone, the one who greeted us, and the awesome worker who saved the day - went above and beyond! I am so...