Walmart — Local services in Herrin

I get off duty at 22:00, I went to this store to get some wiper blades for my car after work. I bought the $4 ones so I wasn't surprised when I put them on in the parking lot and the rubber blade fell off one wiper. So I went right back inside to exchange it for another $4 one. and spoke to who I believe was the manager and told her the problem I also showed it to her. I didn't catch her name but she was a bigger lady with black hair. She looked like me like I was stupid and told me that I need to come back tomorrow before 10PM for a refund. I explained to her I just want to exchange it. She said "no" and repeated herself for me to come back tomorrow. I explained to her that I get off duty the same time every night and still wouldn't make it here before 10PM when the service desk is open.. She shrugged her shoulders and said sorry!! (rudely) The other lady working there with red hair looked confused on what the other lady's problem was. The red headed lady started to talk to me, UNTIL she was "looked at" by the bigger lady with black hair, then she just said sorry to the lady a few time.. (out of fear from the look) I just wanted the conversation to end because I had a feeling that that the nice red headed lady was about to get yelled at. So I asked the bigger lady with black hair if she could just through out the bad one and I'd HAVE to just go re-buy another one. The meaner lady said "no, I don't feel comfortable doing that"....?? (WHAT?) Bottom line the bigger lady with black hair should NOT be working with anyone, even employees seeing how she didn't really care and intimidated the nice red headed lady to be quiet with just a look! I have NEVER been treated so poorly at a Walmart, especially while in uniform! When I was checking out the nice red headed lady apologized and said we hope you come back.. I told her it's a small town, I don't really have a choice but...

Herrin is my normal WalMart of my choosing. However, after my last experience with the store manager and two other staff not helping and standing around, made eye contact while I clearly needed assistance. I finally was directed to the short itemed line because I had a larger order. Some if my items fell out of my cart and broke. I was THEN offered help by the same ladies that were standing around, after waiting quite some time to use the main desk. I had large items such as storage bins and trash cans, which would have been easier to use the checkout lane with the conveyor belt. They were closed though. Not really happy with the minimal selection on items either. Nor the fact of watching plants dying because they're not being given proper care. The only good thing about Herrin WalMart are few of the long term staff members and the pharmacy makes you feel at home, except the pharmacist Bobby. All the other members of the pharmacy are amazing, know my name, my kids names and I really enjoy that. I'd say with going for at least 5-6 years, I enjoy feeling at home. Otherwise, I hope Walmart steps it up and appreciate the good workers that they do have and reprimanded the proper people, even if they are in a higher...

This is a small WalMart, but they had a few things I had been trying to find at other big local Walmarts. If the other Walmart's are sold out of something, I'll usually go check the smaller Walmart's, like this one, if I need the item(s) really bad. Plus, I found some things that the big Walmart's didn't carry. I felt like I had found a buried treasure. One nice plus, this WalMart is so clean and stocked, unlike the big Walmart's. The big one's almost always have the isle's blocked with employees doing the online shopping and stock items that are sitting in the isle's waiting for an employee to come put the item's on the shelves. Shelves are empty and you're lucky if you can find what you came to get. I needed cat litter and went to the closest WalMart to me. They were out of every kind. I went for 3 days straight and finally got an employee to acknowledge I was talking to them. I asked if they had any cat litter. The employee went in the back and pushed out pallets full of cat litter. For 3 whole days not 1 employee put any cat litter out when they had every kind sitting in the stock room. So, I am very thankful this smaller Walmart is still open and dependable. Plus, the employees were...