Marshalls — Local services in Hialeah

The store and items for sale are beautiful… but the manager on duty today (Blonde/Brown haired Venezuelan lady with glasses, I don’t know if her name is Karina P, since that was the name behind her cashier station) was just aggressive, bad behaved, and rude. Not even a “hello” and she was already aggressive with all my items, aggressively throwing the coffee mug I was buying against the table, aggressively holding the bag I wanted to purchase and speaking to me in a loud, aggressive and insulting voice, asking me 4 times (which she asked repeatedly without letting me answer) where I got the water bottle from because It didn’t have a code to scan. Also the way she treated the employees is just unacceptable and inappropriate for the Marshalls team. I’ve been on the customer service industry a long time and having this type of person as a manager and mistreating the employees and customers, it’s such a shame for the store.

Update: I just came to the store, again, and the girl that was my cashier (dolkelis) was actively aggressive with all my items and bad treatment towards me as well. I told her if she could delete 1 item of my bag to which she aggressively took out of the bag all my items and then said verbally aggressively: “JUST SO YOU KNOW, NOW I HAVE TO SCAN EVERYTHING ALL OVER AGAIN” What’s happening with the customer service in this store? Why do they hire indecent people with no values to correctly complete simple cashier transactions...

I am writing to express my extreme dissatisfaction with my recent experience at your store. During what should have been a simple shopping trip, I was subjected to blatant racial profiling. As I entered the fitting room, one of your employees took it upon herself to inspect every item of clothing I intended to try on. When I questioned her actions, she had the audacity to state that she was "just making sure I wasn't trying to steal because my type of people steal things from the store." This kind of discriminatory behavior is not only offensive but also completely unacceptable. I am deeply disturbed by this incident and expect a thorough investigation into this matter. I urge you to take immediate action to address this employee's conduct and ensure that no other customer is subjected to...

The items at Marshalls have declined a lot Especially this Marshalls. They hardly have any items for purchase, especially in the men’s section. I’ve had better luck shopping at any other store, which is a shame because Marshalls used to be one of my favorite stores for finding bargains. Also, sometimes the lines are extremely long and they only have two cashiers at a time the manager on duty saw this happening just last night as I was standing in line and she did nothing to remedy the situation. I stood in line for about 20 minutes and there were a lot of people behind me, but the manager doesn’t seem to really care maybe because it was after 8 PM and she figured they...