Ashley Store — Local services in Hickory

Caveat emptor!!!! Read the contract before you buy. Apparently there are no returns after delivery. Inspect your furniture before signing for delivery. Ours had missing parts and damage that wasn't seen. So we can't use our bed until the missing supports and other items that requires them to order from the supplier and deliver directly to your home then they scheduled someone to come out and install them. (so technically you're their storage facility until they decide to come install them) As far as any damage they send out a repairman to fix the damage if you don't like the repair then they may order replacement parts and the whole process starts over. My suggestion is to inspect for damage, if you have damage or missing parts DON'T sign refuse delivery have them take it back and bring you a new item instead of jumping through their hoops that are designed to get you to give up and just accept the damage they deliver.

UPDATE: Got the same unpersonal corporate response that everyone else that had issues got, Text this number. I don't have expectations that they will resolve the issues. It's been 5 days since the damage furniture was delivered and haven't even gotten a courtesy follow-up. I will repeat, CAVEAT EMPTOR,Let the Buyer Beware!!!!!!

UPDATE #2: So I text the provided number, and get an automated response wanting my name and order #. While I didn't have the order number available so I text back to have someone call me, no response, I finally got the order number and text that and the other information that asked for, TWO days and still no response guess I'll have to file a complaint with the NC State Attorney Generals Office. Again CAVEAT EMPTOR.

UPDATE #3 I believe it's been at least 6 days since I responded to their text number, still no response. So much for them wanting to resolve the issue. Also got a package delivered from Ashley's supplier, imagine this the wrong parts were in the box. So now I still have over $4000 in furniture that I can't use and they can't tell me when I'm going to get the missing parts. Of course they are now going to be closed for the holidays. Merry Christmas customer we really don't care about you. CAVEAT EMPTOR!!!!!!!!

Update #4 Still waiting for a response from the stands reply text number, imagine that guess that's what's expected. After at least 10 phone calls to the customer repair no service number and receiving two boxes of the wrong parts I finally got someone to send two hole components of the bed so that the proper parts got here. Now I'm waiting on the repair person that is scheduled sometime in mid February. CAVEAT EMPTOR!!!!!!

Update#5 it's been over a month and we are still waiting for them to come do the repairs they stated that they were going to do. Apparently they just cancel your repair appointment when they decide to do something different without asking the customer. Then they can't reschedule it for some reason so you have to wait at least another month (March maybe) They have sent parts that were not needed and parts that weren't the correct ones. It appears the customer NO service department and the repair department don't talk or work together to resolve issues. CAVEAT EMPTOR!!!!!! I probably have 30 to 40 hours tied up in trying to get this issue resolved, STILL...

Never judge a book by its cover! Ready to purchase but not sure what you want. You may have had an idea until you get to Ashley Store in Hickory NC. Emanuel Gray greeted us when we arrived, and made sure that we knew about every piece of furniture that we looked at. Not one of our questions went unanswered. We had an idea of what we wanted, however Emanuel helped us to make the final decision on our purchase. Staff is everything when shopping and our experience was a delight! Thanks to Emanuel Gray he was attentive, pleasant, patient, professional and informed. Knowing about everything in the inventory and the process of the functionality of the entire store, making it easy to make a choice and our expectations were exceeded! Best furniture shopping experience EVER! Thumbs up to this Ashley Store for seeing a Gem, and making him avaliable to us. Emanuel Gray represented Ashley Store and we are blessed that he was attentive to see us and help to meet our needs and others too. I watched as he split himself to share his salesmanship talents with not only me and my husband, but everyone that ventured into their store that day. I do know this; We will call on Emanuel in the future, even though we live in Concord, the experience at this Ashley Store in Hickory is worth the trip!!! This Ashley Store, put the fun back in furniture shopping. Need more like Emanuel Gray... five stars across the board. Leave your attitude at the door and go have a fun time shopping with Ashley in Hickory NC but don't forget to ask for Emanuel Gray for your best experience ever. Will post pictures once our...

I ordered a nice new desk that raises and lowers, Zendex is the brand. The sales lady was awesome and was great to work with.

Now the nightmare begins.

The desk arrives, the buttons that raise and lower the desk are crooked, and the desk doesn’t work. It says it needs to be reset but the buttons don’t work. The delivery guys who are just subcontractors tried fixing it, but the desk didn’t even have instructions with it. I ended up having to deny delivery, and they hauled the desk away. Now I have to wait an unknown amount of time for a new desk. Nobody can even tell me how long it will be, and now I have no desk for my home office that I work out of. If I’d known this would happen I’d never have purchased this desk in the first place. Stay away from Zendex brand desks, it’s junk. Ashley should reevaluate the brands they sell.

Update: So the salesperson told me I would only need to do some minor assembly, like putting drawers in to my filing cabinet and bookcase I ordered. Not true at all, I’ve got to assemble everything myself. Today was delivery day for the bookcase, and it came in a big box. If I wanted to assemble stuff myself I would have just gone to IKEA or something. On top of all that, the desk I ordered there is still no word on when that is arriving. What a cheap, garbage, lying company. I will never order anything from these clowns again. I don’t think I have ever dealt with a worse company, it’s been a disaster from the start.

Photos of my “minor assembly” filing cabinet and bookcase. It came in a box….seems like a little more than...