Autobell Car Wash — Local services in Hickory

At 38 weeks pregnant, I wanted a clean car one last time. And it's obviously hard for me to clean it myself, it was also a birthday gift. I was told glowing reviews about this place and what a wonderful job they did. So I drove up from Morganton and I purchased the Super Polyprocess package. I am kind of disappointed in the end result. For almost $40, I feel like I only received half of the package. The exterior looks fine, it looks cleaner, but not fresh out of the car wash clean. Which I don't mind, I mainly care about the inside being clean. They did a good job vacuuming the car, I understand its hard to get all the dirt and grass up. Only the top half of the dash was wiped, the doors and console still had dust and dirt on them. I had to go back inside to ask about the interior windows, thankfully a wonderful young gentleman did clean the windows. I wish I would have gotten his name, he was wonderful and kind, which is why I'm giving four stars. But otherwise, it seems like the work of the $25 package. The first two gentlemen did not clean them. But I'm having to clean most of the interior myself, which is kind of counter productive, leaving me disappointed. Looking back at the list, I was apparently suppose to receive a fragrance? Not sure...

I asked for a rain repellant car wash and the cashier told me you can get a deep cleaning wash and vacuum for $52. I agreed because I needed the works on my SUV after a weeks long beach trip. When everything was said and done, I tipped $10 and hopped in my car. As I was driving I looked out of my passenger window to merge and noticed my window was dirty on the interior side. I began to look at all my side windows and noticed they were all dirty. I have dogs and a preschooler so those back windows are DIRTY. I began to look around and noticed they didn't even move my cosmetic bag from the passenger seat to vacuum and wipe the seat down! When I got home I lifted my mats and guess what....THEY DIDN'T TAKE THEM OUT AND VACUUM! My back seat....they didn't even lift the seat cover and vacuum under it...now fine, some may say I should have removed the cover...I'm paying at this point $62 dollars for a car wash... they can use their hands to pick up the cover! The doors weren't even wiped down or anything either. This place is garbage compared to the previous shop. I have never had a problem with a carwash company moving items to clean as they are...

This place was good my first time as a customer, I went there again the second time and was offered by the cashier a $54 dollar deep clean vacuum that wasn't on the service menu board. I declined and wanted the $20 dollar service, the cashier seemed like he wasn't happy and offered a $45 dollar one, still I declined and then he had a bit of an attitude and frustration that I didn't want the "special". Then he offered a 35 dollar one which seems like a good deal and bought the 35 dollar. I didn't get the tire gloss because he said it was going to be extra after I asked about it. Funny, because the 30 dollar service comes with tire gloss with no added charge. They was busy and did a decent job but didn't vacuum as good as he said. I've been to multiple ones in Charlotte and this one in hickory is the only AutoBell I know that offers these "specials". They are basically scamming people. Not returning here again. Customers are better off washing and cleaning their own cars...