Ampac Forwarding — Local services in High Point

OK, right now I am working with Ampac Forwarding to develop some new business reflecting new trends, but first I was a customer for over 17 years! Ampac became the distribution center for all my furniture industry clients. Although my own business model changed, many of my original clients still use Ampac because they know how to handle fragile, fine, and valuable products, they can pack or crate anything, they ship with less than .5% damages through a network of the best special carriers, and they offer very individualized services to each of their customers. Ampac is more than a freight forwarder; they are a full operations department, and never fail to put together solutions as evolving needs require--like light assembly, COM, repairs, close out inventory sales, etc. The perfect year round resource for international companies, inventory and diverse freight management systems, Ecommerce companies, start ups, quick ship programs, High Point Market logistics, and those looking to even out their margins by outsourcing. Most important to me, the people at Ampac really care about what they are doing, their customers, and the...

I used AMPAC as my Furniture Consolidator and I wish I didn’t; first lesson learned ALWAYS ask about all of their charges upfront and in writing; I was overcharged for many unknown and hidden charges not to mention the delays and slow response from the person in-charge of operations and in some cases I had to escalate the issue to the General Manager in order to get a reply to my many e-mails!!

After receiving my Furniture some of the items came broken and some came with scratches (they did not take a good care when loading and unloading of my furniture), furthermore I was charged for a crate for one of my expensive items to find out upon arrival that it was poorly boxed (not crated) without any protections inside!!

Overall very expensive company, not so great customer service with many hidden charges, and unjustified delays!! stay away from...

Ampac does NOT communicate. They do not return phone messages nor emails. Like many companies, they experienced staffing problems during covid. However, after charging me over $4k to express ship furniture to a client out of state, the goods arrived late and one piece completely damaged. I have been trying since August to resolve this matter. I have spent hours and hours trying to reach them. When I disputed the charge, the denied the credit card's attempt to resolve. I am a professional who ships items in many different states using a variety of packaging, freight receivers and white-glove delivery. This is the worst experience I have had in over 7 years. I have no idea how they can stay in business. My advice is to search for another...