GameStop — Local services in High Point

Pre-ordering games is pointless. I pre-ordered a game that released yesterday and STILL unavailable to pick it up because the employee is too lazy to go through the boxes. He told me he got distracted with customers and he would have it out the next day. Came in the next day and he was working, so I stood line and he saw me and knew what I was there for. After waiting in line 30 minutes for him to finish with trade-ins, he then calls the customer that came in after me up to the counter, and the customer didn't want to cut in front and told him to help me first. THEN tells me he still didn't go through the boxes and told me to wait until he finished with the customer he was working with AND the one that came in after me. He could have told me prior so wasn't just wasting time for him to tell me he still didn't go through them. Another customer came in and he started helping them and I walked out at that point. Completely disrespected and...

Game stop has been our go to place to get games for our Xbox for at least 10 years. I used to pre order games but haven't done so over the last few years. Their prices seem to be standard and may actually be set by the publishers.

When we were there, the clerk made a comment about how their business model has been changing and they're focusing more on merchandise other than the games alone. Hopefully this isn't a sign of retail troubles that are all too common today.

Product stock is overall good. Really popular titles can be tricky without a pre order and I think I was lucky to get the one new copy of the title I wanted.

The used games I've bought have all been problem free.

Undoubtedly, they will continue to be my go to choice for the...

Very small stock of items. Called ahead of time to check the availability of an item and they said it was in stock and that I could come get it (they would hold it) if I wanted it. Drove all the way to find out they sold it to someone else, even though we spoke ahead of time on the phone about holding it. I also dont think you should display items (ex. Controllers) if you dont have them in stock. I heard two people wanted Joy Cons last time I was in and they had every set displayed. Once the people got to the desk however, the clerk told them that they only had used Joy Cons left. A lot of people have commented about the staff here, but theyve been pretty lackluster each time I've been here. Will probably stop visiting this GS because of...