Summers Home Furniture — Local services in High Springs

On June 23, 2023 I bought an Electrolux front load washer and dryer set from this store; upon delivery the washer had scratches and dents in it. I reported this to the store and they offered a $100 discount (which was never applied to my account). They dryer didn’t heat and needed repair before use! The washer during the first load quit working and locked my clothes in it! The service guy came out said the washer needed a motor and board but the parts weren’t available so Electrolux would replace the unit. After going back and forth with Electrolux and Badcock, I was told that I HAD TO PURCHASE A SECOND UNIT! Which I was very hesitant to do! So on July 12th I purchased a second unit which was delivered July 13th. I submitted all the documents to Electrolux and according to them they issued the approval for credit to my account on July 26th for the full purchase price. On July 31st Badcock called me and offered a partial credit to my account by “returning” the item. I rejected the partial credit and was told they would call me back the next day, it’s now August 4th and I have heard nothing. Why would I take a partial credit when I have gone thru more than a month of stress and headache for a unit that was NEW and NEVER worked! This has been handled horribly. Now I have a payment due that’s double my original payment because of the the second unit that still hasn’t been credited and is still sitting in the way at my home. This is by far the absolute worst experience I have ever had with any purchase and once this account is paid, not only will I never purchase from Badcock again but not from Electrolux either! Please beware and proceed...

The staff is rude and not helpful. I was looking for an oven as a gift for my daughter. Was looking into the option of financing. Was trying to discuss our options between us. Sales lady kept interrupting us. Rather rudely. I told her that we were discussing our options and deciding what we wanted to do and to please gone us a minute. She "huffed".... yes she actually huffed....i had called before coming in to find out what their finance program was and what to bring in. I brought exactly what the man on the phone told me to bring. I gave it to the sales lady. She tossed it back into the counter and said "I can't use this. " i asked why not and told her that this was what i was told to bring. A man behind her asked me who i had talked to. I couldn't remember a name. He told me quite roughly that "no one in this store would have told you that. Are you sure you really called us?" What??????? I have bought from Babcock iin lake worth florida for years. They are awesome.... but high springs???? Wouldn't recommend them to my ex Husband!!! Go to Lake City store. They will probably...

Wonderful staff until a problem arrive. I'm guessing Brent is the owner or manger. I've never missed a payment a matter fact I always pay a month early. Due to someone trying to fraud on my bank card my bank cancel my card which I was told it will take 7-10 business days. I received a phone call from badcocks and was told my payment has not been paid. I inform them of the issues and let him know I would be in when my card arrive which would make the 7th day the following day. He spoke rudely and kept asking what day will I be there. After going back and forward he had the nerves to tell me "I need to learn how to pay my bills"(remind you I've never been late) and threatened to come pick my furniture up on 6/11 if the payment wasn't paid.I would never spend another dime here once I'm done paying my furniture off. I have a $4,000.00 credit limit at badcocks and as of now I no longer need it. I'm proud to say furniture kingdom has the best customer service ever and that's where I would be purchasing my furniture...