ORT Resale Shop — Local services in Highland Park

I feel it's necessary to write a review for an experience I had several weeks ago. I have supported this store for years, both as a customer and a donor. I've purchased thousands of dollars of goods and gladly donated thousands of dollars of inventory (art, jewelry, electronics, clothing, housewares) over the years. I've been visiting this location since it opened, and when it was a Hadassah before that. Heck, I even had a class in the high school in the 1980s with the visiting architect who designed the building. I know this place well. -------I stopped by several weeks ago to pick up a new eyeglasses case. I found one in a bin with a sign reading "All items $0.50." I took it and a few other items to the counter to pay. The woman at the register, Theresa, said that it was $1.00. I said that I didn't think so, and showed her the bin and sign. Theresa IMMEDIATELY berated me in front of other customers over the price. I was completely taken aback. ---In reflecting on it, I have actually seen this same employee have uncomfortable or rude interactions with other people. It defies explanation. How are you going to berate ANY customer? And a longtime customer? For ANY reason? Let alone fifty cents?! --I now have an ethical dilemma. I can't in good conscience NOT donate used goods that are sold for a social benefit. On the other hand, this employee has left a bad taste in my mouth about being both a customer and a donor. I suppose I'll take my business and donatable goods to another organization. --Here's a tip: If you work for a service organization, remember that patrons are you friends and the reason that your organization functions. When someone walks to your counter to pay, treat them with respect and gratitude. And really DEEPLY think about whether $0.50 is worth losing a customer who both bought your stuff and also donates plenty of other things that will be...

I never feel happy after shopping here. Every time, I am met with an attitude from employees. Prices are high and I see no reason to return after so many uncomfortable rude interactions. I am a manager in a customer service based environment and I would be embarrassed if my employees spoke to customers to way l have been spoken to on multiple occasions here. There’s no reason for a thrift store employee to have a snappy attitude towards the customers that keep your doors open. If the service were friendly, I would let the prices slide. On average, dresses are $15 and tops are $6-$10. That’s pretty high considering most of these items are fast fashion brand such as SHEIN and Forever 21. There’s an okay selection on some vintage clothing but yet another sour experience was the push I needed not to return. I regrettably spent about $80 on this last trip...

A boutique, a thrift store, or a thrift store with boutique prices?

Was in town last fall for a wedding and hit the jackpot here with a suit that fit perfectly, no tailoring, for $30 and a couple other items of men’s clothing. Nice brands, fair prices.

Returned last week to find higher prices and fewer, much lower quality items. Many pairs of Amazon essentials brand chino shorts for $12, when they’re $16 new and the season is ending. Lots of low-end high-priced hodgepodge items cluttered the space up. Almost none of the higher-end pieces that made...