Gordon Salon Highland Park — Local services in Highland Park

They completely butchered my hair. It used to be be down to my waist and it’s been a year since that haircut and it’s still just around my shoulders despite that I asked the sad excuse for a stylist to keep the length. I’ve hated looking at myself in the mirror for a year now as I’ve been waiting for it to grow out, and it’s still hideous. So I called the salon to ask if someone could please try to make lemonade out of lemons here and do something to it to make it less of a travesty, and they said they wouldn’t fix their ugly mistake because it’s been a year. The manager was Kara. She had no compassion for the situation at all. I’m not the best looking person on the planet but I’ve never had body image issues until they did this to my hair. Also, if you have curly hair, do not, and I repeat, DO NOT go to Gordon salon!

The salon replied, and it appears that you can’t find logic at Gordon either. The mistake was that my hair was cut WAY too short, so how could I come back in 2 weeks for it to be fixed when the problem was that they chopped off the length. I had to let it grow before it could be fixed. I’ll amend “sad excuse for a stylist” to, “the stylist who was recommended to me by the salon due to her expertise in cutting curly hair, yet turned out not to have the expertise in cutting curly hair that I was promised….” That’s fair. That was mean. But Kara was mean to me and doesn’t understand the problem well enough to understand why the policy of 2 weeks to fix their mistakes should have been amended in my case, because the problem was that the stylist chopped off all of my length, so I couldn’t get the rest of the bad haircut fixed any earlier. My hair needed to grow first… and sometimes, people don’t want to complain about someone even if they don’t like the work they’ve done because they don’t want to hurt someone’s feelings, particularly if they’re a nice person who means well. That’s why I never complained before. But a year later and still hating my reflection in the mirror… the drastic nature here, and factoring in that you can’t fix it until it grows, is why an exception should have been made in my case. My case is in the spirit of the policy, it’s just the length of time in between that’s a factor.

If anyone else was in my position and hated how they looked in the mirror for a whole year because of a terrible hair cut, and then politely approached the salon to request that they do something to fix it, and they unapologetically slammed the door in your face, (figuratively), I’m sure they’d be upset too.

I said, “sad excuse for a stylist” because she was recommended to me as the expert in curly hair at the salon, and she was not. Yes, a bit mean and I’m sorry, but she was not what I was told to expect.

And the reason I didn’t say anything before now is that I didn’t want to hurt her feelings, (until Kara shut me down without even thinking about it to understand the logic, and then I unfortunately pointed anger in the wrong direction at the stylist, who was a lovely person, when the anger really is with Kara, who refused to fix it).

Good companies take in the constellation of circumstances that led to a given problem and then problem-solve creatively. Companies that employ robots to recite policies instead of people who can think flexibly to make their customers happy and keep their repeat business just aren’t doing it right.

Also, I did call the salon early on to schedule an appointment to fix it, and the person I spoke with told me that there’s not much they can do when someone’s hair is cut too short until it grows out. I can’t help it if they didn’t document my displeasure with their service properly.

If Kara had wanted to help me, I wouldn’t be angry. It’s the principle of the issue, and that’s why I do not recommend this salon or...

Ask for Patsy!! If you’ve been butchered before and afraid to try someone new definitely look for Patsy. My last experience at a salon was terrible, they cut too much off and gave me Dora bangs. With Patsy I knew she would do me right with my hair. I have bad breakage and damaged ends but I only wanted a trim, shape up, and some framing bang pieces and she did just that. I love how my hair looks from every angle and everyone was complementing my hair when I got home. I felt more confident and happy with the way my hair was looking when I have it down and don’t have to hide it in a bun anymore. AND THE BANGS?? I love them so much they look like I have wind blowing perfectly at me at all times. Patsy gave a wonderful scalp massage with a minty hair oil and I love that tingly feeling it gave me. My shampoo and conditioning experience with her was the best and she made sure that I was comfortable every step of the way. Look how beautiful the results were. Definitely book with...

I tried Gordon Salon for the first time this week. I was thoroughly impressed with everything! The salon was bustling with clients. That's a good thing - it means a lot of other people also like the salon and the services they offer. The salon I used to go to hardly had any clients. As soon as I walked in, I was greeted and offered complimentary water, coffee, or tea. The salon is clean and it has a nice modern design. To top it off, I met Sidney - my new stylist. During my free consultation, we discussed the condition of my hair and what style I eventually want for my hair when it grows out more. She was a good listener and did a great trim on my hair. I've already booked my next appointment with her and I'm looking forward to seeing her vision for my hair play out. I'm glad I found Sidney (her rave reviews are true) and...