Extra Space Storage — Local services in Hillsborough Township

My experience at this Life Storage location was a complete nightmare. Melissa, a caucasian employee, has a bad attitude and was hostile to me and my sister because we were black. Melissa drove a golf cart to our unit to look at our belongings. Her behavior was so unprofessional it made us believe she wanted to steal something.

My sister was distressed by Melissa's action and asked a male employee for the district manager information. Melissa becomes enraged, screaming, as she demands to know why the manager's information was needed. She then tells the male employee to go wait outside in the cold. I was concerned for my sister and I safety, so I called 911 for help. When the officer arrived, he said Melissa informed him the reason she drove to our unit is because “only one person is allowed to be there and she was being nice letting us both be there.” This explanation Melissa gave to the officer made no sense. Where in Life storage contact is this foolishness written?

I have seen multiple caucasians customers go to their units with other people and Melissa does not mistreat them as she did to us. It’s apparent that Melissa had an issue with us because we were black and her actions proves she felt we did not deserve the same respect as the caucasian customers. When I spoke to the manager Denise that same day, and told her to watch the footage of how Melissa was behaving in rage, she said she would.

The next day when I started to move my belongings out of the unit, Melissa was working at the office. Shameful to see, the manager approved Melissa/Karen's behavior to not tell her to stay home a couple days while this situation was being investigated. Life Storage should be embarrassed that this took place at their establishment. Anyone, who is not caucasian be very careful...

So being the procrastinator that I am I waited till the day before I was leaving my apt to start looking for storage and I had a couple of places lined up to look at including some of the big names that immediately come to mind when you think storage.

I stopped here at life storage first and needless to say I did not even bother going anywhere else to make a short story long Jennifer is a top notch one of a kind employee she was noticeably busy when I arrived and I am needless to say too hyper for my on good and she was professional and polite in parking me in place to wait lol when it was my turn she was actually trying to make sure I had what I need as far as space and did not try to over sell anything just simple suggestions based on her experience and in the end I made the decision to go with her and trust her instincts and I could not be happier for anyone who is reading this,I am not sure you realize what an asset you have on your hands here.

I worked for HONDA the auto manufacture for 11 years and Jennifer is the kind of employee that we would have to hire 20 consultants to find a decent one, and she far exceeds decent I know that I typed a novel but we are so quick to post online about our bad experiences that when an exceptional individual goes above and beyond their job it should be shouted from the rooftops as well.

Thank you Life Storage for having her at the front desk and than, you Jennifer for a outstanding...

Best storage facility I have ever used... I have been a customer of this facility for many years. It is always clean seriously not even. A stray cigarette butt can be found in parking lot. The units themselves are clean and tidy and never have had an issue with rodents or insects. It is well lit and convenient to park next to doors entrances of which there are many or outside units. I don't have a heat & humidity controlled unit but hasn't been an issue in the least with either office aforementioned. No moths.either which for me, storing alot or clothing items I sell.online is a huge plus...the staff is super friendly and on the rare occasion I need assistance always eager to help and friendly + professional. I have had contact in past with both Phil and Lynn and they are both excellent people. I really like this storage facility and even though a newer site has just opened close by I wouldn't leave life storage as they are truly the best storage facility I have had over the many years....previous to living in somerset County I lived in other areas and had many different units with other companies and none are quite as good as life storage. I highly recommend this company to anyone whom asks about storage facilities...