O'Reilly Auto Parts — Local services in Hillview

This is the only store for parts I use when performing general auto repair work. Over the years, Google Maps has prompted me to write a review of this OReilly a number of times. I avoided doing so, thinking it would come off as gratuitous, but this time, when the suggestion rolled across my screen, some realizations i had not considered struck me. One is, I doubt I'm important or popular enough for anyone to think that I'm just boosting their star review status. Second, while dealing with these guys for the last 4 years and counting, I haven't had one reason to critique any interaction I've had with them. In fact, during these years, I could have added fifty or more 5 star reviews (which would come off as excessive, I'm certain). Lastly, and as important as it is multifaceted, their service and the honest effort they put into it speak to our continuing relationship and what I consider a friendship. I have on more than one occasion ordered the wrong parts; one of those occasions seen me order 3 incorrect parts (the same part, different versions of it, for the same vehicle) and in not one of those instances was there any frustration, fault finding or finger pointing (even though I quietly thought it was their fault, until I realized it was MINE), they simply took the parts back and worked with me to source the correct component. As for normal day to day dealings (with me, more like once a week or two) using their web services, calling into the store and ordering parts, right down to seeing them delivered runs as smoothly as a CVT transmission (it's just an analogy folks, no worries of the impending catastrophic failure at 8 years or 70k with this group). In conclusion there are folks no longer at this location that I wished I could have thanked personally before they moved on with their life, career, or what have they; so John, this one is for you buddy, thank you for your knowledge, your always positive attitude, the friendly interaction when you're around, and of course for your customer service- you're a top notch dude and i look forward to dealing with you well into the future. I appreciate you and the rest of the folk working with you. Give each other a pat on the back, y'all deserve to be...

Great customer service is always appreciated however this particular store goes beyond that. The associates are friendly and very helpful but the manager Jeff is outstanding! Not only did he display spactacilur customer service he went above and beyond that. If it wasn't for the wonderful people at this location I would have never made it home. They were prompt to find exactly what I needed but knowing I was stranded hundreds of miles from home did much more. They found my part that was available for my budget which was very very limited but knowing I couldn't afford to put it on and I couldn't make it with out the part they were willing find away to get it on for me.I will forever be grateful for the kindness and willingness that they have provided and only wish I could somehow repay them. It was a true blessing that I broke down where I did and that they were there to help!! By far the best experience I have ever had...

Do not buy batteries ATV batteries from this place. I bought a ETX20L for my ATV in July 2020 from O'Reilleys in Hillview.. By April of 2021 it was already bad and since there is only have a 6 month warranty on this battery I flushed $120 down the tube. When I called O'Reilly, they basically said "sorry, it's out of warranty" and nothing else. This battery was made by East Penn battery so I called East Penn Deka, who is the local distributor and got the same smug answer with no apologies for getting a bad battery. Check where batteries are made and stay away from this manufacturer. UPDATE: I contacted East Penn and while the first customer service rep sounded like the O'Reilley store person, once I talked to Mary (a manager) she apologized for my experience and shipped me a new battery. More people should take note of Mary's performance and excellent...