Furniture Direct — Local services in Hilton Head Island

Run, do not buy here. You will wait months only to receive damaged furniture. All they seem to care about is getting your money. They do not update you on the status of your order unless you call them. Owner obviously has no clue as to how his business is being run. Ended up buying elsewhere and got in a week, better quality and not damaged.

Interesting to see your reply. Amazing how quickly you responded to a bad review, but yet you never responded to two emails that were forwarded to you by Glenn, who was our salesman. Before even posting this review, we allowed you almost a month and a half to respond. When no response was forthcoming, we posted the review.

We understood that due to the worldwide pandemic there were issues with obtaining items and deliveries. We waited almost 5 months. We were okay with that. However, what we were not okay with was when the first dresser was delivered damaged, and Vaughn Basset and Furniture Direct didn't want to even address that, we waited another month for the "replacement dresser". We were willing to accept the damaged first dresser for a concession of $300. No one wanted to let go of the almighty dollar. When the "replacement dresser" arrived at your premises, we were ASSURED by Glenn that the dresser was inspected upon receipt and prior to loading onto your truck to deliver it to us. When it arrived at our premises, there was an area of paint on the top that was not even painted, the backing was falling off and when the men took it out of the truck, a piece literally fell off. It was patently obvious it was NOT inspected prior to sending it out for delivery!! So, by all means, take your position of being right on top of everything. We will add that Glenn was always the professional and seemed to have his hands tied. All we will say is...

My husband and I recently purchased a 3 bedroom home on Hilton Head Island. We needed to furnish it and wanted to shop locally. We were fortunate to find Furniture Direct. They have a large in-store inventory, but they can also order from any number of manufacturers. While we did some browsing in the store, the bulk of our purchasing took place from Massachusetts, through emails and phone calls with Glen. He was extremely knowledgeable, and was able to assist us in finding the perfect furniture for all of our rooms, right down to the mattresses. When a manufacturer didn't get around to sending me a fabric swatch for a sleeper sofa, Glen mailed me his sample from the store. Much of our furniture was ordered during the pandemic. Just as we were ready to take delivery of our furniture, the governor of South Carolina closed the furniture stores. Then, Dennis Dove, stepped in, explaining that he could deliver to empty houses. In our absence, the Furniture Direct team brought the furniture into our home. They set everything up exactly as we specified, and they left the house spotless. We can't wait to move in and finish decorating. Thank you, Furniture Direct! Jean and Steve Donlon, Mansfield,...

I have been working with Furniture Direct for eight years and have always been extremely happy with their products and services. They were very easy to work with while furnishing my entire house,(including patio furniture) all within budget (which was not large) and on time.Their product knowledge, professionalism and attention to detail are excellent. In addition to furniture, I also purchased artwork, lamps, mattresses, bedding, rugs and window treatments at Furniture Direct HH. I was very pleased with the variety of things that they offer, including types of furniture and fabrics. I am not always easy to please and they exceeded my expectations. While I purchased most of my things at one time, I have continued to add pieces at least yearly through them. I should also add that the furniture and fabrics are very durable and have held up to many years of renters. I visited their showroom recently and can see that they continue to offer wonderful items that can please a variety of decorative tastes at very reasonable prices. I highly recommend them. I have worked worked mostly with Dennis and Glen, but everyone there is...