Kroger — Local services in Hilton Head Island

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Have always liked the variety available at this store. Returned the other day to get a favorite item with reusable bags in tow. Find putting items in bags before getting to checkout helps keep items separated, e.g. cool, frozen, cleaning items, nonperishables, etc., before approaching checkout. I am 72 and get tired easily. Cashier looked at my bags, reached for my first one and started to dump it out but stopped. She said there were no baggers and she didn't have time to take items out of bags to scan them so I would have to dump them. When I asked if we could scan one bag then pack one bag she said she couldn't do that because she was being timed on how many items she scanned? She then spoke about in a whispered tone about me to the customer in front of me about how I didn't understand. When I said that I wouldn't be able to bag at one end and "dump" bag by bag at the other she said that was my choice. As one bag got dumped an item leaked on other items in the bag. When I asked for something to clean things up with, lucky for me, she called for an associate who came over and was much more helpful. Not only did she clean things up, but she then said she would both bag and "dump" although I was glad to "dump" if she would bag. As much as I like the Kroger variety I will try never to return and will return to Publix where I have never run into an employee like that one. Even though also on the island they seem to be able to find or pay for baggers which would have prevented this situation from happening. There were no baggers at the end of any checkout when I was there. Unfortunate experience and was glad to leave the store althought found it hard to believe that the situation unfolded as it did. From what I've heard or read from others about management response to other complants I'm sure they'd think this situation was...

While waiting to self check out, I walked up to a register that wasn't open. I didn't notice. The cashier that was working the line said, "that lines not open". I waited my turn for the next available register. When we were checking out the register required a cashiers assistance. When she came over to me, she asked me, "what's the problem?" I explained that my teenage daughter was assisting me and placed something on the bagging scale and moved another bag at the same time and the register locked up. The cashier said, "you need to calm down." My daughter looked at me & we both kind of giggled because we thought she was talking to the register. I then said, I know these things always go off on me. She then looked at me and said, "no, you need to calm down." My daughter and I were both completely confused. So, I asked her, excuse me? So, she thought it was necessary to say again that I needed to calm down....again! I have absolutely no idea what she was referring to. I was attempting to have a relaxing, fun weekend with my daughter and to be treated like I was a child? A poorly behaved child no less? Needless to say, I'm not too happy about it. Her statement and behavior was completely unacceptable & not at all what I am use to experiencing at my...