Kilwins Ice Cream - Chocolate - Fudge — Restaurant in Hilton Head Island

I usually have no issues when I go to this Kilwins. However yesterday I could not believe how rude the young lady behind the counter was. Store was empty which was very unusual but a pleasure as I figured I’d be in and out. The employee saw me come in stand in place to order looked at me walked away to get herself a soda. Being no one was there except person being assisted at register( came in behind me) to get fudge and treats so young man at register was busy. The young lady proceeded to come back open her soda leave to get a cup of ice put soda in and proceed to start to drink. At this point 8 people had walked in. When she turned around to face me I greeted her and then in a annoyed manor said oh really( I’m guessing to line increase) Usually their front freezer is full of prefilled ice cream containers but had cakes. I asked for 2 different ice creams in large containers to which she went to other employee who was busy stocking containers. He then asked again to what ice cream asked me to stand to side. Which was no problem as store began to fill. He handed me one container that ice cream had dripped all over I asked if I could have something to wipe off and very politely he took care. However went to fill second container got interrupted and long story short after 20 mins as the first customer I finally got what I ordered. I’ve never had this experience before and understand that staff can be hard to come by but the courtesy to customer was very lost. I’ll still come in as everyone deserves a second chance and good I’ve...

The ice cream and chocolates were okay. Many of the ice creams were melting away in their tubs and the girl had to scoop down quite a bit to get me my scoop of key lime pie that wasn't all liquid, and it was still running down the cone the second she handed it to me. The flavors of the ice cream weren't as intense as I was hoping. And the chocolates were kind of hard to tell the difference between, for example, the hazelnut truffles and the mocha truffles. The amount you spend on them makes it disappointing that they don't actually have more distinct flavor. The establishment was staffed by 7 teenagers at the time and they all seemed very nice and polite, but the one who actually waited on me could have been a little nicer and seemed sort of rather put out to do so. I usually don't give reviews like this, but I wasn't that impressed overall and felt we could have gone somewhere else and had a better experience for the money we paid. The waffle comes were really good and were being made fresh while we were there, so that helped somewhat for the lackluster ice cream. I should also mention that this is actually a chain store with locations throughout the United States, not specific to Hilton Head. We didn't realize that till after we had already ordered...

Our party of 8 tried to order 2 scoop sundaes and was told by female server that we were not able to do so. I was Totally taken back as to why we were not able to order 2 scoops of ice cream in the form of a sundae. At first I thought she was joking then soon realized that she was not. We were told that if we wanted 2 scoops that we were forced to upgrade to a waffle bowl. I explained to her that most of our party did not want to upgrade to a waffle bowl. She then disappeared to the other side of the restaurant and spoke with the girl making waffle cones/bowls. I stood at the counter for at least 15 minutes watching her walk around. Our bill was over $65 dollars and we left scratching our heads. There was no communication breakdown as she knew exactly what we were trying to order. I called the restaurant the next morning and was told management would not be in until after 4 pm. So I emailed management from their website. It has been 2 days now and I still have Not heard back from anyone. They have my money and are apparently happy with that. I advise to Not patronize this establishment and be told that you can only order 1 scoops after waiting in a line out the...