Lettrs Gifts — Local services in Hilton Head Island

Atrocious. I've never been so disrespected in my life. DO NOT spend your hard-earned dollars here. I ordered something with my sister's initials on it for her bday and I was guaranteed it would arrive within a certain amount of time. When I followed up, the daughter of the owner acted exasperated and did not want to help me figure out if my order was processed/mailed out. It was like pulling teeth trying to get her to help me. I was very polite to her and she responded by being the most unfriendly woman I have ever met (which was one-upped when I met her mother, the owner). Anyways, my whole order was messed up (by Lettrs) and did she take responsibility? Did she act apologetic? Did she act even slightly decent? No. I came back two days later and explained the whole situation to a very very nice older woman (probably 50's or 60's) who worked there and she was so sympathetic and kind and she told me she wished she could help but I would have to talk to the owner. But then something weird happened, which says volumes about the owner, the woman helping me lowered her voice and told me that the owner has a bit of a temper and might not react better than the daughter. Seriously?!?! I was very skeptical. Surely a grown woman would have basic manners. NOPE. The owner was, believe it or not, far WORSE behaved than her daughter. The owner started YELLING at me in her store. In her store. I've never been treated so poorly in my life. And you might ask yourself, did I raise my voice? Was I rude? Did I forget my manners? No. No. No. So what triggered this woman to act like a poorly behaved teenager throwing a temper tantrum in her own store? I simply explained to her that her store made an error, which I have paper proof of. And she lost it. She refused to even look at the paper and my receipt, which was so strange. She started yelling that if I didn't like the way they ran the store then I can leave. And she yelled at me until I left. I am shocked and disgusted. In the end my sister got her gift (wrong color, but oh well) and I learned a valuable lesson: Some people stay miserable and just...

What a sorry bunch of people working at this store. It's the middle of the afternoon on a Thursday. As I pulled into a parking space in front of the store, I was curious as to why all of the other parking spaces were empty. Within seconds of entering through a door (that had no sign posted stating the shop's hours) it was blatantly obvious. Not one employee greeted me and yes, I was the ONLY customer in the shop. The three employees behind the counter, kept up their banter as if I was not even present. After a full minute of browsing in a complete confusing cluster of items, the older of the three women asked if she could help me. The two young women gave me nasty looks and rolled their eyes at me when I asked questions and the hefty one actually turned her back towards me. The woman helping me, and I use that term, helping, loosely, was clueless how to answer my simple inquiries. I asked a question about putting vinyl monograms on one of their items. One of the young women, sitting on a back counter, pointed with her finger and said that the items across the other side of the store could be used to add a vinyl monogram. Who sits on their butt on a counter and points to an item twenty feet across the store and thinks that I just might be floored by the exemplary customer service and actually buy an item in their store? When I asked the woman helping me if she was the owner, she whispered the owner's name as if she was scared to say it aloud in normal tone. It's easier to shop online and search for what you would like to buy then trying to figure out how to actually shop at this sorry excuse for...

I went in yesterday to search for a gift after work. To be fair, the owner was not present. I went in the door to the right where the hours are not posted, so I assumed the store closed at 6 pm. Come to find out, the store closes at 5:30 pm. There was a younger girl there who I've seen before and an older lady. The older lady did greet me but she was not very friendly and not too interested in helping me, except for helping me get out of the door. The worst part about my experience is that they TURNED OUT THE LIGHTS on me as I was in the store. I guess that was my cue to leave. I worked at a gift shop very similar to Lettrs for 6 years and never once did we turn the lights out on a customer. We would have never even mentioned that we were closing, we always simply waited patiently to make our last sale of the day. That's how small, successful businesses should be run and I think the employees here need to learn a little more about Southern hospitality and manners. When I got back in my car, it was 5:37. A whole 7 minutes past 5:30. I felt so awkward and turned off I didn't buy anything and just wanted to get out of there. There are a lot of other shops on this island that carry similar type products that I will be going to instead from now on to purchase cute and thoughtful gifts...